Dispatch Worker

2 months ago

Thunder Bay, Canada The District of Thunder Bay Social Services Administration Board Full time

The District of Thunder Bay Social Services Administration Board (TBDSSAB) is the service system manager for Child Care and Early Years Programs, Community Housing and Homelessness Prevention Initiatives, and manages the delivery of Ontario Works for the District of Thunder Bay. TBDSSAB's vision is to provide quality services within the context of a commitment to social justice and recognition of people’s potential to achieve self-sufficiency.

***:
Under the general supervision of the Supervisor, Maintenance, the Dispatch Worker works in a team environment, providing reception and general clerical support to staff.

**MAJOR RESPONSIBILITIES**:
1. Greet and provide general information regarding TBDSSAB programs and services.

2. Respond to and provides customer service through in-person and telephone inquiries.

3. Assist clients with maintenance requests.

4. Maintain related databases as required.

5. Liaise with maintenance staff daily regarding client service requests.

6. Cut keys as requested and maintain necessary paperwork.

7. Performs data entry and stenographic functions such as scheduling, photocopying, typing letters, etc.

8. Performs such other related duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**
- Secondary school graduation.
- Two years’ customer service experience.
- Equivalent combination of education and experience.

**Skills/Abilities**
- Ability to communicate effectively and concisely, both orally and in writing.
- Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
- Organizational and administrative skills.
- Must be at an intermediate skill level in keyboarding and basic skill level in word processing software.

**CONDITION OF EMPLOYMENT**:

- Must undergo a successful police records check, Type 2.

**HOW TO APPLY**:
Human Resources

The District of Thunder Bay Social Services Administration Board

231 May Street South

Thunder Bay, ON P7E 1B5

Applicants currently employed by the TBDSSAB must complete the Internal Application Form. All other applicants must complete the TBDSSAB External Application Form.

**ADDITIONAL INFORMATION**:

- Applications received for this position will not be acknowledged unless you are being notified of an interview.
- Reasonable accommodations are available upon request for all parts of the recruitment process.

**Job Types**: Full-time, Permanent

Pay: $23.79-$29.08 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-11-01

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