Role: Technical Operations Manager

7 months ago

Toronto, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work

**Role**: Technical Operations Manager - Builder Division

**Status**: Full Time, Regular

**Department**: Builder Division

**Business Unit**: Enercare Home & Commercial Services

**Reports to**: Senior Manager - Technical Services and Engineering

**Location**: Hybrid (Office/Home/Field)

Reporting to Senior Manager of Technical Services and Engineering, the Technical Operations Manager will be a vital member of the Builder Team and will be ultimately responsible for managing and supporting Enercare’s relationship with Builders and growth of the customer base within the New Home Construction. By working as part of the sales team, the Technical Operations Manager will use their technical skills to explain the benefits of the products or services to customers and supporting the division, as required.

**Accountabilities**:

- Support new business development
- Assist with sales strategy and product specification
- Work closely and build strong relationships with all functional groups within Enercare
- Represent Enercare in local Home Builder Associations events
- Offer day to day support for sales team, customers, dealers, builders and builder partners
- Prepare and deliver technical presentations explaining products or services to customers and prospective customers
- Confer with customers and engineers to assess equipment needs and to assist with determining system requirements
- Collaborate with sales teams to understand customer requirements and provide sales support
- Help clients solve problems with installed equipment
- Recommend improved materials or equipment to customers, showing how changes will lower costs while complying with project requairements
- Help in researching, supporting and developing new products
- Work with research and development (R&D) to help identify and develop new products
- Collaboration with product committees and other technical committees
- Accountable for overall customer care and satisfaction
- Stay updated on industry trends, building codes, regulations, advancements, and emerging technologies in the HVAC field.
- Investigate and resolve complex technical issues related to HVAC systems, including equipment failures, performance deficiencies, and system malfunctions.

**Qualifications**:

- Experience in Sales an asset
- Experience in Account Management an asset
- Experience in Builder Industry an asset
- Experience in HVAC Industry an required
- Experience in technical and/or training an asset
- Extensive knowledge of the technologically sophisticated products in New Home Construction
- Strong leadership skills and have excellent time management skills
- Must be self-motivated, energetic and have a positive attitude
- Flexibility for evening and weekend events and meetings

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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