Bhjob15656 18368 - Systems Administrator/operations

2 weeks ago

Toronto, Canada Myticas Consulting Full time

**Systems Administrator/Operations Support Specialist - Intermediate**

**Location**:Toronto

**OnSite Component**:Hypid - 3 days on, 2 Days off-site

**Term**:12 Months

**Hours per Day**:7

**Responsibilities**:
Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism

Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity

Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts

Triage Footprints tickets to Subject Matter experts for resolutionEnsuring all tickets are accurately categorized for reporting purposes

Identify connectivity defects and assist in trouble shooting root cause

Follow all established Service Management processes, and identify opportunities for improvement

**Skills - Experience and Skill Set Requirements**
- Public Sector Experience
- 2+ years of experience working in the healthcare industry

**Technical Skills**
- 2+ years of experience providing technical support at Tier 1
- Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
- Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
- Knowledge and Skills/Experience of Microsoft Great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation

**Service management skills**
- Knowledge of Service Management Processes with 2+ years' experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets

**Management and Communication Skills**
- Proven track record for building strong working relationships
- Strong interpersonal, and verbal and written communication skills
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical, problem-solving and decision-making skills
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

**Must Haves**:

- 2+ years of experience providing technical support at Tier 1
- Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
- Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
- Knowledge and Skills/Experience of Microsoft Great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation

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