IT Technician

**RESPONSIBILITIES**:

- Technical and Projects
- Answer help desk calls/service requests
- Assure timely problem resolution
- System Production support
- Supplies/paper inventory control
- Printer/PC/computer equip replacement
- Evaluate and resolve scanner issues
- RF scanner configuration/deployment and

repair/replacement
- Set up network accounts
- Reset user accounts/passwords
- Support SPS North American I.T. initiatives and projects
- Maintain all regulatory compliance requirements with

the deployed management systems

**OBJECTIVES**:Ensure all service level agreement objectives are met, which are:

- Priority One issues are addressed within 15min and resolved within 30min
- Priority Two issues are addressed within 20min and resolved within 40min
- Priority Three issues are addressed within 1h and resolved within 2h
- Priority Four issues are addressed within 2h and resolved within 4h

**HOURS OF WORK**: Afternoon Shift **OSCC2 **- Monday-Thursday 4:30pm to 1:00am

Friday 3:30 pm to 12:00 am/ Work overtime as required

**PREREQUISITES**:

- High school diploma
- Good keyboarding skills
- Problem solving skills orientated towards technical issues
- Basic IBM I experience/ IBM i Professional Systems Operator
- One to six months’ experience with Windows and IBM I operations
- A certificate or relevant work experience in any of the following:

- CompTIA A+ certification
- HDI Desktop Support Technician
- HDI Technical Support Professional

**DESIRED KNOWLEDGE, SKILLS & OTHER ABILITIES**:

- Maintain daily, positive and productive communication and work cooperatively with all organizational levels
- Ability to work in a fast-paced highly interactive environment
- Foster a positive work environment; exemplify ethical work habits and adhere to policies
- Excellent analytical, communication and teamwork skills
- Capable of interacting with outside contractors and service providers as needed
- Regularly required to stand, walk, talk and/or hear
- Sitting for extended periods of time and able to lift at least 40 lbs.
- Occasionally required to work 20+ ft. in the air in a safety cage or Genie Boom
- Able to wear the required PPE (ie: bump cap, safety shoes, safety glasses, etc.)

**Job Types**: Full-time, Permanent

**Salary**: From $21.70 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: One location