Support Worker

4 weeks ago

North York, Canada Legal Aid Ontario Full time

Union: OPSEU
- Job Number: J1224-0453
- Job Title: Support Worker
- Job Type: Permanent Full Time
- City, Province, Country: North York, Ontario, Canada
- Job Location: North York
- Job Category: Legal
- Job Classification: S2U
- Role Designation:
- LAO Workplace Based - Role is physically based in an in-person LAO workplace.
- Open Positions: 1
- Posting Date: December 18, 2024
- Closing Date: January 2, 2025
- Salary: $42,056.16 - $62,777.55/Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

**Primary function**:
The primary function of the job is to perform a variety of client-focused administrative duties including front-line, in-person, client services. It is an LAO work-based role.

Home Location: North York Family Law Service Centre
Secondary Location: 45 Sheppard

Reports to: Lawyer Manager, Toronto North Family Law Service Centre

**Key accountabilities**:

- Reception and filing activities including answering a high volume of telephone calls and in person inquiries
- Providing information to clients and lawyers on the phone and/or in person regarding legal aid processes and/or the status of their file
- Scheduling and re-scheduling appointments for clients and booking interpreters when required
- Reviewing referrals for conflicts and financial eligibility, triaging and assigning them under the guidance of the Lawyer Manager or a staff lawyer
- Making referrals to other agencies or services when appropriate
- Supporting the Toronto Family Law Service virtual triage line as needed
- Opening mail, receiving faxes, and matching the correspondence with existing client files
- Filing paper documents and inputting client file information into Legal Files and the PeopleSoft system
- Processing amendments, authorizations etc. in PeopleSoft system
- Monitoring the status of outstanding certificates
- Recording statistical data and entering this data into the appropriate system
- Checking and maintaining the FLSC’s conflict database and entering pertinent notes for each client contact
- Monitoring and reporting client complaints to Lawyer Manager
- Equipment and usage tracking, including maintaining up-to-date equipment inventory, and recording and reporting copier usage (Excel skills)
- Acting as Health and Safety Representative and Fire Warden for the FLSC
- Performing other duties as assigned

**Required skills & experience**:

- Familiarity with family law, Legal Aid Financial and Legal Eligibility Guidelines and LAO policies and directives

Exceptional verbal and written communication skills
- Experience in an office environment and proven ability to deal effectively with vulnerable clients on the phone and in-person
- History of outstanding client service and effective conflict resolution skills
- Team-oriented and well-mannered
- An ability to multi-task effectively in a busy work environment
- Sound organizational skills to ensure the accuracy of information and to maintain control of a variety of administrative of tasks
- Demonstrated ability to use latest communication technologies including Smartphones; and iPhone.
- Must have intermediate knowledge of the following Microsoft programs; Word, Excel, PowerPoint. Experience with Access would be an asset.
- Fluency in French is an asset

This position is represented by the OPSEU and the employee will be governed

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