Associate, Guest Services

4 weeks ago


Niagara Falls, Canada Arterra Wines Canada Full time

Job Description:
Team members enjoy:

- Competitive wages (include language premiums)
- Creative incentive programs
- Full training and exciting long-term career opportunities
- Flexible hours

Duties/Responsibilities/Procedures:

- Assisting customers with wine tasting and purchases
- Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups
- Providing exceptional and professional customer service
- Use a computer-operated point-of-sale system and perform opening and closing duties
- Assisting with special events
- Providing dinner service in both formal and informal settings
- Representing the winery at offsite events
- Stocking wine and giftware
- Performing general housekeeping duties

Job Requirements:

- Smart Serve Certification
- 18 years of age or older
- Ability work well within a team-focused environment
- Motivation to exceed sales targets
- Critical thinking and decision-making skills
- Ability to multi-task and work in a fast-paced environment
- Responsible and trustworthy
- Ambitious and goal-oriented
- Retail experience is a must-have
- Ability to lift 40 lbs
- Ability to stand for long periods of time
- Previous serving experience would be an asset
- Fluency in French, Chinese, Korean or Japanese would be considered an asset
- Wine knowledge an asset but not necessary as training is provided
- Must be available to work on evenings and weekends



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