Manager, Communications

6 months ago

Cornwall, Canada City of Cornwall Full time

**About us**:
The City of Cornwall is a vibrant community located in Eastern Ontario, known for its rich history, natural beauty, and strong sense of community spirit. With a population of over 50,000 residents, Cornwall offers a diverse range of amenities, services, and recreational opportunities, making it an ideal place to live, work, and play. Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

The City of Cornwall boasts a diverse, growing population and is the largest city in Eastern Ontario. It is conveniently located near the connection point between Ontario and Quebec, neighbour to the Mohawk of Akwesasne Indigenous community, and next to the border with the United States of America.

Cornwall is a HUB CITY for residents in the Stormont, Dundas, Glengarry Counties and is an hour away from both the Nation’s Capital, Ottawa, and Canada’s eastern metropolis, Montréal.

As a municipal government, we strive to reflect the community we serve. Our nearly 1,000 employees provide vital services to support residents. To do so, we offer career opportunities across our various service functions including emergency services, affordable housing, and expected core municipal infrastructure and services.

Cornwall is continuously evolving as revitalization projects, environmental initiatives, and new business activities combine to improve quality of life for its residents.

Cornwall is an exceptional City, with a growing economy, expanding & diversifying population, affordable cost of living and a high quality of life.

**About this role**:
**Responsibilities (What you will do)**:

- Develop and implement comprehensive corporate communications strategies to effectively promote the City's initiatives, programs, and services.
- Serve as the primary point of contact for media inquiries and coordinate responses to ensure accurate and timely information dissemination.
- Oversee the creation and distribution of press releases, media advisories, newsletters, and other communication materials.
- Manage the City's digital communications platforms, including website content, social media channels, and mass communications to residents.
- Collaborate with internal departments to ensure alignment and consistency in messaging across all communication channels.
- Lead crisis communications efforts, providing strategic guidance and support during emergencies or sensitive situations.
- Monitor and analyze media coverage, public sentiment, and engagement metrics to evaluate the effectiveness of communication efforts and identify areas for improvement.
- Cultivate and maintain relationships with key interest holders, including elected officials, community organizations, and partner agencies.
- Supervise communications staff, providing mentorship, guidance, and professional development opportunities as required.
- Be accountable for brand management, promotion, and protection.
- Manage strategic channels and develop collateral, aligned to strategic priorities, compliant with all relevant City policies, and consistent with the City’s visual identity/brand guidelines.
- Provide strategic communications advice to senior management on policy and program matters.
- Advise the senior leadership team on communication strategies related to municipal initiatives.
- Other duties as assigned.

**Qualifications (What you bring)**:

- Fluency in both English and French (written and verbal) is required (Federal language rating / equivalency of CCC required; EEE preferred).
- A post-secondary degree or diploma in Communications, Public Relations, Journalism, or a related field.
- 6-8 years of progressive experience in a governmental (or government-adjacent) communications role, with demonstrated success in developing and executing strategic communication plans.
- Strong writing and editing skills, with the ability to craft clear, compelling messages tailored to diverse audiences.
- Experience leading and implementing a municipal brand refresh or rebranding exercise is a definite asset.
- Excellent interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external interest holders.
- Ability to work effectively under pressure, handle multiple priorities, and meet tight deadlines.
- Knowledge of municipal government processes and issues is an asset
- Working knowledge of web management best practices (and, ideally, the iCreate and EngagementHQ platforms), social media management tools (HootSuite), and channel management (LinkedIn, Facebook, Instagram, and Twitter/X) wise practices, and familiarity with Canva and other graphic design tools are all definite assets.
- Experience overseeing other communications experts (in-house and contracted)
- Must have a “G” class Ontario Driver’s License.
- Must be fully bilin

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