Psw Scheduling Coordinator

2 weeks ago

Newmarket, Canada Qualicare Newmarket Full time

TITLE OF POSITION: PSW SCHEDULING COORDINATOR

TITLE OF IMMEDIATE SUPERVISOR: NURSE CARE MANAGER
SUMMARY

The scheduling coordinator performs clerical functions to ensure the efficient processing of referred clients to Qualicare Newmarket Family Home Care. She/he organizes and schedules referred clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures; may be required to be on call after regular business hours as directed by the Nurse Care Coordinator.

**ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES**:
Responsibilities of the PSW Scheduling Coordinator include, but are not limited to the following:
**Scheduling**
- Responds to client’s referrals within specific time frames as per the organization’s policy;
- Effectively meets the needs of each client by scheduling the client with the caregiving services;
- Identifies team availability and ensures equitable distribution of client assignment while ensuring adequate coverage at all times.
- Assigns clients to the site within their geographical area to provide cost effective, time efficient service.
- Monitors referral trends and anticipates increases/decreases;
**Documentation/Communication**
- Responds to client/employee inquiries and/or problems immediately, as appropriate refers to the Care Manager/Supervisor for necessary follow-up and action;
- Ensures all relevant information is received either in verbal/written/electronic format.
- Inputs accurate data into the Qualicare’s software package;
- Assists with tracking and validating client related documentation;

**On-Call Requirements**
- Rotate on-call responsibilities with Care Manager, one week on-call every two weeks.
- Serves as a first point of contact for all employees and clients after hours
- Communicates and problem solves schedule change needs in a timely manner
- After-hours intake coordinator and scheduler; enter referrals into the system. Answer any urgent calls through Clarity or our answering service

**Quality Management**:

- Responds promptly to incident/complaint/compliment, documenting completely and relays information to Care Manager/Supervisor immediately;
- Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations;
- Assesses client satisfaction using Qualicare’s established process

**Community Relations**:

- Is aware of community resources and ensures implementation of appropriate information.
- With the approval of the Care Manager, attends workshops and seminars to further own knowledge as well as establish business contacts.
- Promotes the services in the community

PROFESSIONAL DEVELOPMENT REQUIREMENTS
- PSW Certificate.
- Keyboarding accuracy and knowledgeable in Windows environment.
- Bilingual (English/French) an asset.
- Work days include Holidays and Weekends

PHYSICAL AND MENTAL EFFORT **Standing or sitting for long periods**
- Visual/keyboarding effort to use computer
- Use telephone extensively

**Salary**: $40,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- On call
- Weekend availability

Ability to commute/relocate:

- Newmarket, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- PSW: 1 year (required)
- Administrative experience: 1 year (preferred)

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