Supervisor Mls

4 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 40371

**Job Category**:Audit, Compliance & Inspections

**Division & Section**:Municipal Licensing & Standards, Various Enforcement Services

**Work Location**:Various locations, please see below

**Job Type & Duration**:Full-time, Permanent and Temporary Vacancies

**Salary**:$93,500 - $119,274

**Shift Information**: Rotating Shifts, Monday to Sunday, 8.75 Hours per day

**Affiliation**: Non-Union

**Number of Positions Open**: 4 (3 permanent, 1 temporary)

**Posting Period**: 20-Feb-2024 to 05-Mar-2024

**Work Locations**:

- Central District (433 Eastern Avenue, Toronto), Monday to Sunday 35 Hours Per Week, Rotating Shifts
- East District (1530 Markham Road, Scarborough), Monday to Sunday 35 Hours Per Week, Rotating Shifts
- West District (399 West Mall, Etobicoke), Monday to Sunday, Monday to Sunday 35 Hours Per Week, Rotating Shifts

**Job Summary**:
Reporting to the Manager, Municipal Licensing & Standards (MLS), the Supervisor will supervise multi-disciplined enforcement programs and ensure effective delivery of municipal by-law enforcement by a team of Municipal Standard Officers in the areas of property standards, zoning by-laws, noise by-laws, licensing by-laws, waste collection by-laws, Parks by-laws and other related codes, regulations and legislation.

**Major Responsibilities**:

- Supervises, coaches and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance. Encourages continuous learning and innovation in others.
- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work to ensure compliance with health and safety policies and all performance measures are met. Utilizes management reports to measure results.
- Supports enforcement programs including targeted enforcement approaches to ensure a strong collaborative approach is utilized for most effective results.
- Demonstrates and encourages a strong customer service focus and ensures the management team and all clients are updated on actions and outcomes.
- Authorizes and coordinates vacation and overtime requests.
- Evaluates staff performance, hears grievances and recommends disciplinary action when necessary.
- Mentoring and monitoring of MSO field performance, including customer service interactions, dealing with escalated and/or complicated complaints, and oversight of remedial action work undertaken by front line staff.
- Supports the development and execution of a quality assurance program, ensuring the consistency and appropriateness of staff's work records.
- Assists staff in the preparation of evidence for presentation before the Courts, Property Standards Committee, and the Toronto Licensing Tribunal.
- Prepares correspondence and assists in preparation of reports to City Council, Standing Committees, Community Councils and Tribunals on specific issues related to Municipal Licensing & Standards.
- Represents the Division in dispute resolution relating to by-law enforcement, and liaises with citizens, rate payer's associations, tenant associations, contractors, lawyers and engineers with respect to municipal law enforcement and licensing programs.
- Provides supervision to officers working shifts and reports to the work site in emergency situations and during special events.
- Authorizes the seizure of goods, signs, vendor equipment and vehicles as a tool for enforcing by-laws and codes relating to illegal operation on City Property or the road allowance.
- Ensures the maintenance and safe storage of seized goods and vehicles, their proper return or disposal in accordance with City policies.
- Collects of fees, invoicing, polling residents, public notification, and the preparation of drawings in connection with the road allowance responsibilities around vending, marketing and boulevard leasing activities.
- Oversees all aspects of licensing issuance programs including the handling of cash receipts, scheduling of trades examinations and applicant interviews.
- Represents the District Manager in his/her absence at Community Council, Committee meetings and public meetings.

**Key Qualifications**:

- Post-secondary education in a field, trade or professional discipline associated with the core programs combined with relevant supervisory training and experience or the equivalent combination of education and experience.
- Considerable experience in the supervision or leadership, coaching and coordinating of front-line staff working in complex and politically sensitive environment.
- Experience representing a government organization at Committees and/or Tribunals (i.e. municipal, provincial, federal, AGCO, etc.)
- Possess a valid class "G" Ontario Driver's License and have the use of a properly insured vehicle.
- Ability to maintain effective working relationships with community groups, stakeholders, elected officials, senior managers, and other stake holders.
- Ability to communicate, both orally and in wr

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