Assistant Regional Manager, Southern On

2 weeks ago

Toronto, Canada Pedalheads Full time

The Assistant Regional Managers will help plan and run summer day camps across the Southern Ontario region during the months of June through August. This is a year-round role where you will be involved in the planning and preparing for our peak summer season, including, sourcing and confirming new camp locations, hiring & training seasonal staff, marketing and promoting our programs, preparing camp equipment and supplies, and managing in-season camp operations. You will have the opportunity to make a direct impact to the organization, it's staff, customers and the children that come to our summer camps. _The role will be split, with one Assistant Regional Manager focused on the east and the other on the west of Southern Ontario._

**Duties and responsibilities**

**_Camp Management_**
- Assist the Regional Manager with finding and confirming new locations for Pedalheads camps
- Organizing, preparing, and maintaining camp equipment and supplies, and ensuring timely delivery to camp locations.
- Lead and supervise summer camp staff by providing mentorship and motivation on-site and supporting the Site Leadership teams at each location
- Establish positive relationships with camp leaders, instructors, and volunteers.
- Ensure that camp procedures and safety standards are being followed and upheld
- Be actively involved in ensuring quality delivery of our children's programs
- Participate in ensuring friendly, caring and safe camp environments
- Building and maintaining positive relationships with site hosts and dealing with issues or concerns raised by hosts in an effective and timely manner

**_Hiring_**
- Work with Hiring Coordinators to hire quality staff for seasonal roles, ensuring staffing quotas are met for each camp location in assigned territory
- Assists with screening applicants and conducing regular interviews (Group, Individual & online)
- Help in the preparation and management of all onboarding documents, staff lists, and training dates

**_Customer Service_**
- Assists the Regional Manager with responding to customer complaints in a timely and professional manner, always aiming to provide solutions that ensure resolution.
- Always willing to go the extra mile to engage customers and provide an excellent customer experience.
- Proactively engage with parents and children on-site.

**_Marketing_**
- Participate in marketing activities and promotional events as requested by the marketing department.
- Interact with other child focused organizations and businesses to develop beneficial relationships.
- Support corporate activities that drive business success and value for the customer.

**Competencies**
- Relationship Builder - builds and preserves trusting relationships with site leaders, instructors, colleagues, customers, hiring resources and child focused organizations (daycares, preschools)
- Passionate and collaborative - participates and represents the company brand proudly
- Leader and mentor - a mature and dynamic leader who is enthusiastic and brings a positive energy. Someone who can develop and motivate employees
- Leader - a mature and dynamic leader who is enthusiastic and brings a positive energy
- Responsible - takes initiative and takes charge of situations
- Work ethic - self-motivated, works continuously towards successful outcomes
- Organizer and planner - plan, organizes, schedules, and budgets efficiently and productively
- Flexibility/adaptability - adjusts quickly to changing situations; copes effectively with complexity and change; able to work occasional evening and weekends
- Team Player - has excellent verbal communication and collaboration skills and can work with all levels and functional areas of an organization
- Fun - understands the importance of team bonding and creates and open and social workspace

**Qualifications**
- A minimum of 2 year's supervisory experience managing summer camps and/or teams of leaders/instructors
- Hands on experience with children's programs/summer camps or in coaching, teaching, instructing children ages 3 to 8 years old
- Must have a valid driver's license and be able to travel to areas of responsibility
- Knowledge and understanding of the city and communities in Southern Ontario
- Valid First Aid Certificate
- Must pass a background check upon hire

**Assets**:

- Degree in Education, Sports Management or related field or equivalent education and experience
- Supervisory and/or hiring experience, especially with ages 15-25

**Direct reports**

The Assistant Regional Manager will assist the Regional Manager with supervising the activities of the Site Leadership and Instructor teams within their assigned regional area.

**APPLICATION PROCESS**
- Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs,

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