Parts Counter Associate

3 months ago


Woodbridge, Canada Alta Equipment Company Full time

Overview:
**Yale Industrial Trucks Inc. is now YIT an Alta Company**:
Yale Industrial Truck Inc has recently been acquired by Alta Equipment Company. Yale continues to be a leader in the materials handling industry providing material handling fleet management.

Come work for the largest equipment dealer in North America Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team

We provide our employees with the following tools and resources to be successful:

- Training
- Outstanding benefits package (Health & Dental, Life Insurance, Pension with match, LTD)
- Competitive wages
- Company laptop
- Paid time off
- 15 paid holidays

**Responsibilities**:
The Parts Representative's overall responsibility is to provide parts to our internal and external customers, placing orders for parts as required, and for completing all associated computer and other documentation related to purchase orders for parts on an as-required basis. The role of the Parts Representative also entails the ability to regularly utilize our computer and Information Technology systems.

The employee should be flexible in accepting all other job assignments. All employees are expected to assist with duties that might not be part of their ‘regular duties” for periods of time, especially to cover for illness, absences and also to adjust for changes in market conditions and company and customer needs. The employee may also be required to work overtime, which may include weekends, to support specific business functions or projects.

**Job Duties**:

- Creates and manages parts requisitions
- Process orders from requisitions and dispenses items from stock
- Maintains inventory control and stock rotation
- Enters information into the company system to maintain up-to date stock levels and customer information, respond to inquiries on stock levels and delivery times
- Ensures a healthy relationship with vendors
- Assists in the invoicing of parts to internal and external customers
- Provide support and assistance on other tasks as they arise
- Demonstrate our commitment to excellent customer service by acting fairly, with honesty, and a commitment to ethical business practices.
- Responsible for successfully adding to the company goal of increasing parts sales volumes and margins.
- Working with suppliers in a professional manner for pricing, availability, and ensuring prompt order fulfillment.
- Following prescribed cash, credit, and check processing procedures
- Processing cores, warranties, and new return merchandise as required at a point of sale
- Creating purchase orders and verifying receipt of the delivery
- Creating pick tickets for customers and parts transfers between branches
- Assist in handling customer complaints and concerns and make sure the problem is corrected to both the customer and Yale’s satisfaction
- Speed and accuracy in data entry and record keeping
- Assist in keeping department organized and orderlyShipping and Receiving

**Skills**:

- Detail oriented
- Organized, able to multitask
- Automotive and/or Forklift industry experience asset
- Excellent communication skills
- Being able to meet deadlines
- Team player
- Being able to work independently
- High level of administration/clerical
- Willing to learn

Qualifications:

- A minimum of one year of previous heavy equipment, auto or truck parts counter experience desired
- High school diploma/GED
- Basic mechanical understanding and the ability to identify by sight and by name the parts of an industry related piece of equipment
- Excellent communication skills and professionalism is required
- Knowledge and understanding between mark-up and gross margin
- Proper phone etiquette
- Computer programs - Microsoft Word, Excel, Outlook, Epicor/Silk systems, Vendor web portals
- Language Skills - Basic: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.
- Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

**Physical Demands/Work Environment**:

- Physical/Sensory Functions: Regularly will use hands, talk/hear; Frequently will sit; Occasionally will stand, walk, reach with hands and arms,, stoop, kneel, crouch or crawl.
- Vision: To see both close and at a distance, depth perception, ability to adjust focus and see color
- Lift and/or Move Functions: Frequently will lift up to 25 pounds; Occasionally will lift 26 to 100+ pounds
- Work Environment: Occasionally will work near moving mechanical parts

About Alta:
Culture is Job #1. Alta Equipment Company prides i



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