Service Appointment Coordinator, Automotive Retail
2 weeks ago
Come join our team
We are looking for an Appointment Coordinator to build a career within our high volume and well respected dealership. We are seeking professional customer service experience and excellent oral and written communication skills. If you are interested in contributing to an amazing customer experience, we want you part of our incredible brands.
We are looking for self-motivated team players with a positive attitude We seek individuals who value customer satisfaction. The consultant is responsible for ensuring great customer service by following the service process. They will deal directly with clients to achieve high customer service and vehicle maintenance requirements.
**Responsibilities**:
- Perform inbound and outbound telephone calls
- Perform Service Advising - handle service related questions and concerns
- Advising clients on factory recommended maintenance and additional maintenance offerings
- Handle warranty related questions and concerns
- Perform service cashier duties as required
- Monitor their service related KPI’s to ensure high level performance
- Perform other related duties as assigned
**Requirements**:
- A track record of excellent performance, including revenue maximization and customer satisfaction
- Outstanding work ethic
- Graduation from high school
- 1-3 years of experience in a dealership or retail environment
- Valid driver’s license and insurance required
**Knowledge, Skills, and Abilities**:
- Knowledge of vehicle maintenance and repair an asset
- Knowledge of KPI’s to determine areas of high and low performance
- Knowledge of automotive servicing methodsan asset
- Ability to follow oral and written instructions
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
- Ability to perform daily record keeping and reporting
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Ability to work in a team-based environment and achieve common goals
- Ability to maintain and perform top level professional integrity and appearance as a service advisor
Our dealership and our diverse group of team members are constantly striving to improve the dealership and guest experience. If you have a collaborative attitude and growth mindset, you are probably a great fit for our team
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $35,000.00-$40,000.00 per year
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
-
Automotive Service Manager
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeThe S. Dilawri Automotive Group is currently looking to hire an experienced Automotive Service Manager to be our _Genesis Ownership Experience Manager_ at our newest dealership - _**Genesis Ottawa**_ - located on West Hunt Club Road. Genesis is a luxury brand that will satisfy customer ownership expectations with the unique Genesis credo of “_Delivering...
-
Automotive Service Advisor
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our Mitsubushi dealerships. Essential Job Duties: - Greet and welcoming of service customers and listens to their concerns - Work with technicians to identify required maintenance and repairs - Prepare repair orders, enter them into the database system and close...
-
Automotive Service Advisor
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our following dealerships: **Orleans Mitsubishi** Essential Job Duties: - Greet and welcoming of service customers and listens to their concerns - Work with technicians to identify required maintenance and repairs - Prepare repair orders, enter them into the...
-
Automotive Service Advisor
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our following dealerships: **Hyundai on Hunt Club** **Kia on Hunt Club** Essential Job Duties: - Greet and welcoming of service customers and listens to their concerns - Work with technicians to identify required maintenance and repairs - Prepare repair orders,...
-
Automotive Service Advisor
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our Hyundai, Kia, and Chrysler dealerships. Essential Job Duties: - Greet and welcoming of service customers and listens to their concerns - Work with technicians to identify required maintenance and repairs - Prepare repair orders, enter them into the database...
-
Automotive Service Advisor
4 days ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our following dealerships: **Hyundai on Hunt Club - 390 West Hunt Club Road** Essential Job Duties: - Greet and welcoming of service customers and listens to their concerns - Work with technicians to identify required maintenance and repairs - Prepare repair...
-
Automotive Service Manager
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeThe S. Dilawri Automotive Group is currently looking to hire an experienced Automotive Service Manager. Essential Job Duties: - Oversee and control a successful Service Department - Responsible for implementing and administering all systems, procedures and processes - Maintain high profitability and customer satisfaction - Manage a high performance team of...
-
Automotive Parts Advisor
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking Parts Advisors to join our dynamic team**.** Essential Job Duties: - Provide efficient and excellent customer services as it pertains to parts - Receive requests from employees for parts to fix customer vehicles in for servicing - Cost out parts to the Work Order for accurate billing and invoices - Attend to...
-
Automotive Parts Advisor
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking Parts Advisors to join our dynamic team at our following dealerships: **Bank Street Hyundai** **Bank Street Mazda** Essential Job Duties: - Provide efficient and excellent customer services as it pertains to parts - Receive requests from employees for parts to fix customer vehicles in for servicing - Cost...
-
Service Receptionist/appointments Coordinator
4 weeks ago
Ottawa, Canada Star Motors of Ottawa Mercedes-Benz Full timeAccepting customer inbound telephone calls & processing customer requests, book appointments - Exceptional phone mannerism, high level of standards and initiative - Answer phone calls professionally and politely - Data entry, taking messages, scanning - Co-ordinating between our parts & service department - Previous experience in the Automotive Industry...
-
Automotive Sales Administrator
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeJob Responsibilities: We are looking for the following qualities: - Goal oriented, competitive individuals with a history of achieving retail sales success - Professional appearance combined with excellent communication and interpersonal skills - Must have strong customer service skills - Demonstrated aptitude to learn and succeed - Sound computer skills,...
-
Service Manager, Automotive Retail
4 weeks ago
Ottawa, Canada Alpha Auto Group - Civic Motors Honda Full timeAlpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service. With the ever increasing demand for support and service in...
-
Automotive Apprentice
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking Apprentice Technicians to join our dynamic team at our following dealerships: **Dilawri Auto Group - Hyundai, Kia, Mazda, Mitsubishi, Chrysler, Jeep, Dodge, Ram, Genesis** The ideal Apprentice Technician will be a 1nd to 3rd year Apprentice with sound knowledge of automotive parts and systems. All levels are...
-
Automotive Parts Manager
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking a Parts Manager to join our dynamic team at our following dealerships: **Bank Street Kia - 2559 Bank Street** Essential Job Duties: - Assist in establishing pricing parameters in each customer category - Establish individual parts inventory levels and balances them for maximum turnover - Accountable for the...
-
Automotive Parts Manager
4 weeks ago
Ottawa, Canada Dilawri Automotive Group Full timeS. Dilawri Automotive Group is currently seeking a Parts Manager to join our dynamic team at our following dealerships: **Bank Street Kia - 2559 Bank Street** Essential Job Duties: - Assist in establishing pricing parameters in each customer category - Establish individual parts inventory levels and balances them for maximum turnover - Accountable for the...
-
Automotive Service Advisor
5 days ago
Ottawa, Canada Myers Hunt Club Volkswagen Full timeFull Job Description **SERVICE ADVISOR REQUIRED** Myers Hunt Club Volkswagen is looking to add an Automotive Service Advisor to their Service Department team **As a Service Consultant there are required responsibilities, including but not limited to**: - Advising customers on the care of their vehicles and the value of maintaining their vehicles -...
-
Assistant Service Manager, Automotive Retail
4 weeks ago
Ottawa, Canada Alpha Auto Group - Bank Street Toyota Full timeAre you ready to embark on an exciting journey with Alpha Auto Group (AAG), a growing auto dealer group world-wide? We're not your average auto group! At AAG, our passion for cars is matched only by our dedication to delivering an unforgettable customer experience. As a customer centric organization, AAG’s mission is deeply rooted in providing a...
-
Service Advisor
4 days ago
Ottawa, Canada Myers Automotive Group Full time**SERVICE CONSULTANT REQUIRED**: Are you a people person with experience in the automotive industry? If so, Myers Barrhaven Toyota wants to hear from you! Myers Barrhaven Toyota is looking to add an outgoing Service Consultant to their Service Department team and think you might be a great fit! We aren’t looking for just anyone though, we want someone...
-
Service Advisor
6 days ago
Ottawa, Canada Myers Automotive Group Full time**Title: Service Advisor** **Location: Myers Kanata Volkswagen** **About Myers** Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams...
-
Service Advisor
5 days ago
Ottawa, Canada Myers Automotive Group Full time**Title: Service Advisor** **Location: Myers Orleans Chev Buick GMC** **About Myers** Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor...