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Dental Assistant Clinical Manager

4 weeks ago

Mississauga, Canada CANARAY Full time

**Job Description: Mississauga Clinical Manager**

Canaray provides the GTA with standard-setting oral radiology services. Our rapidly growing and progressive organization is committed to being an innovative center of excellence in the dental community. Our motto is simply “do the right thing.” We don’t have any quotas or salespeople. The only thing that matters is that we do our jobs to the best of our abilities.

Keeping with the Canaray motto, patient and staff safety is our priority. The Clinical Manager will report to the COO and is responsible for the management and operation of the Mississauga Clinic while leading support by providing solutions to those in other clinics. This role ensures the smooth operation of our busiest clinical location, managing staff and improving company processes. The supervisor will perform front desk and customer service duties and resource staff while implementing new processes.

**Duties**
- Become an expert at all clinic duties, reception, and customer service
- Complete pans, cephs, ABO photos and impressions, learn proper infection control and sterilization procedures
- Create training protocols and policies that provide staff with clear directions and expectations
- Learn the clinical operations and advise on possible efficiencies
- Solve clinical issues as they arise, and strategize to improve clinical efficiency
- Tech support for issues such as internet issues, debit machine issues, and other related technology issues
- Support in the training and orientation of new hires
- Manage clinical inventory, and ensure clinical cleanliness
- Recognize exceptional staff
- Ensure quality customer service to all patients, and handle all patient complaints
- Ensure a safe and inclusive environment for all staff and patients
- Ensure our first aid kit is being properly managed and be the designated individual
- Ensure all clinical signage is being maintained
- Ensure Radiation Binder is being adequately updated
- Manage clinical related questions in our internal Canaray communication system
- Analyse daily metrics which include the length of time a patient is in clinic, and customer service metrics, along with patient experience

**Skills**:

- Level II Certified Dental Assistant
- 2 years of Management Experience
- Extensive Customer Service experience
- Outstanding interpersonal relationship-building and employee coaching skills.
- Excellent conflict management and leadership skills
- Strong problem-solving ability
- Eager to improve, and ability to work well in a fast-paced environment

**Site**:

- Canaray Mississauga

**Position**:

- Full time

**Salary**:

- $70,000 salary
- Benefits

**Salary**: $70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Management: 2 years (required)

Licence/Certification:

- Certified Dental Assistant Level 2 (required)

Work Location: One location

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