Family Counsillor

**Why Work for Park Lawn?**

**_ Service_**
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.

**_Benefits_**
- Robust Health Plan, and RRSP options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.

**_Culture_**
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

**Summary/Objective**

This position will be responsible for establishing a professional relationship with the client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceeds the families’ expectations.

**Essential Functions**
- Performs duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen.
- Provides tours and guides families to the cemetery lot location.
- Builds relationships, ensures excellent service, and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
- Ensures compliance within provincial and industry regulations and in accordance with company policies and procedures by accurately completing required documents, ensuring proper interment verification process and conducting random audits.
- Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office.
- Reports to the Sales Manager all progress, completes and submits all required reports timely.
- Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events.
- Sustains positive communication and cooperation with all funeral homes, departments, and team members to ensure a service that exceeds the family expectations.
- Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status.
- Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information.
- Participates in all required specific location and company training initiatives.
- Identifies and responds to all hazards at location and on grounds.
- Performs other duties as assigned.

**Competencies**
- Communication Proficiency.
- Teamwork Orientation.
- Detail Orientation.
- Thoroughness
- Customer Service Orientation.
- Time Management.

**Required Education, Experience, Certifications and Licensure**
- Valid Ontario “G Class” driver’s license in good standing
- Ability to travel to various locations in the GTA
- Ability to work evenings and weekends as required
- Proficient with computers and MS Office
- Strong commitment to customer service
- Please note this role is 100% commission based

**Additional Eligibility Qualifications**
- Ability to read, write and speak English fluently. Bilingual is a plus.
- Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
- Demonstrated willingness to participate in growing market share through community involvement.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred
- Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
- Maintains a positive attitude and working environment through organization and communication.
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

**Supervisory Responsibility**

This position has no direct supervisory responsibilities.

**Physical Demands and Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The duties associated with this position are generally performed in an indoor office setting.
- Outdoor duties may require exposure to natural elements such as