Associate Material

4 months ago

Quebec City, Canada Bell Full time

Req Id: 419851

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

**Company name**:Bell Canada
**Job location address**: 3000 Boulevard Industriel, Laval, Qc.
**Job status**: Regular Full Time
**Number of positions**: 1
**Application deadline**: September 15, 2024

**Name and description of the hiring department**:
Bell Canada Fleet Solutions (BFS) manages over 13,000 vehicles across Canada including 41 maintenance sites from initial purchase to end of lifecycle.
Vehicles range from ATVs, aerial devices, generators, passenger cars, snowmobiles, trailers, work vans to and heavy construction equipment.
Our expertise, buying power, processes, systems ensures “Best in Class” cost effective vehicle lifecycle solutions.
We manage multiple external supplier partnerships: Transervice Lease Co. (TLC), M5, CAA, Alco, Adesa Canada, Manheim, Ritchie Bros etc.
We interact with over 4000 suppliers and associated Agreements coast to coast on behalf of BCE, Bell and its affiliates.

**Job Duties / Accountabilities**:

- Provincial licensing : Annual renewals, New vehicles licensing, Lost/stolen plates, Interprovincial plate changes, report
- Coordinate New vehicle deliveries in Quebec
- Follow up with account managers for any specific requests
- Interact and liaise daily with a number of external suppliers, internal business units and extended BFS team
- Perform fleet database queries relative to maintenance and repairs, licensing, ownership and make appropriate adjustments or recommendations
- Maintain fleet database (M5) & data integrity for audit compliancy, Health & Safety, Security or Environmental queries
- Issue appropriate and accurate PO’s to suppliers
- Communicate with QC suppliers for payments
- Provision, deliver, and track fleet vehicles and assets for business units requests, returns or queries
- Compile and arrange for asset and vehicle remarketing activities for end of lifecycle disposition / auction
- Prepare remarketing documentation for approval at end of fleet lifecycle for asset/vehicle disposal
- Liaise with front line operations vis-à-vis queries received from drivers, managers, suppliers
- Willing to undertake, partake and/or lead special assignments and projects

**Essential Qualifications / Competencies**:

- Bilingualism, French and English. Interactions with English speaking customers or people outside of Quebec
- Self-starter and self-motivator
- Heavily focused on team spirit (non territorial environment), sharing knowledge and serving our fleet business units
- Ms Excel basic level
- Ms Word basic level
- Continuous career development and skills enhancement training
- Ability to multi - task seamlessly and autonomously
- Creative to drive process improvements
- Accept change/challenges and constructive performance feedback
- Quick problem solver and engage extended teams
- Ability to prioritize workload based on multiple tasks and requests
- Ability to work with mínimal / low supervision
- Flexibility to adjust performance or output capacity during peak periods and annual license renewals
- Ready to respect and accept responsibility
- Comfortable working with imposed deadlines

**Working Condition**:

- Flexible working schedule

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**: Regular - Full Time

**Job Location**: Canada : Quebec : Laval

**Work Arrangement**: Hybrid

**Application Deadline**: 09/15/2024

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical,

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