Lead Information Officer

4 weeks ago

Grande Prairie, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 36571

Ministry: Forestry, Parks and Tourism

Location: Grande Prairie District / Slave Lake District

Full or Part-Time: Full-Time

Hours of Work: 40 hours per week

Regular/Temporary: Temporary Seasonal

Scope: Open Competition

Classification: Administrative Support 3

**About Us**:
We support Albertans in being proud stewards of air, land, water, and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources.

**Grande Prairie District** includes Dunvegan, O’Brien, Moonshine Lake, Musreau Lake, Saskatoon Island, Two Lakes, Williamson Lake, Young’s Point, Saskatoon Mountain.

**Slave Lake District** includes Hilliard’s Bay, Lesser Slave Lake, Winagami Lake.

The Grande Prairie and Slave Lake districts are looking to fill Information Officer positions for the following parks:

- Saskatoon Island Provincial Park
- Young’s Point Provincial Park
- Lesser Slave Lake Provincial Park (Marten River Campground)
- Hilliard’s Bay Provincial Park

For more information on Park locations visit:
**Role**:
Lead Information Officers oversee the Information Officer or Booth staff for the District and provide day-to-day operations in Provincial Park campground booths.
- The Lead Information Officer is responsible for creating a positive, productive environment for up to three Information Officers.
- This position is a front-line customer service role that focuses on higher level administrative and leadership tasks, such as scheduling, staff training, inventory management, cash reconciliation, and reporting.

**Supervision and Leadership**
- Be a positive role model that acts as a guide for Information Officers (IOs) throughout the season
- Ensure Information Officers (IOs) receive appropriate training for booth operations, reservation system and Government of Alberta (GoA)directives
- Teach, provide feedback, and encourage teamwork
- Assist with staff scheduling, timesheets and day-to-day tasks
- Foster effective group work to complete daily tasks and offer exceptional customer service
- Work with their supervisor and other department leads to maintain open communication and act as the key representative for the Campground Registration Booths

**Booth Operations**
- Provide exceptional customer service as the first point of contact for visitors
- Understand the Reserve Alberta Parks (RAP) software and functions to register campers, update visitor information, and process payments or refunds using the system
- Operate cash register and point of sale machine
- Daily opening and closing tasks, ensuring booth locations are clean, secure and safe
- Participate in all required booth operations, including camper compliance, group and extra unit counts, opening/closing day use buildings and group use areas and daily cleaning
- Learn occupational health and safety policies, procedures and emergency protocols to prevent and provide support to visitors and staff in emergency situations

**Administrative Duties**
- Learn and adhere to all pertinent policies, procedures and protocols including campground rules and regulations and GoA directives
- Complete daily cash-outs and accurately enter data into Excel workbooks
- Review and reconcile camping revenue for daily cash-outs
- Record and organize statistics for public visitation and demographics required

**Visitor & Information Services**
- Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public
- Plan and deliver activities to support special events
- Assist with development and/or delivery of various personal and non-personal visitor services

**Qualifications**:
**Education & Experience**:

- High school diploma and 1 year related experience with preference to supervisory or leadership experience
- Equivalency: Directly related experience considered on the basis of one year if experience for one year of education

**Additional Requirements**:

- Valid Class 5 or equivalent Driver’s License

**Additional Requirements prior to employment**:

- Valid First Aid / CPR-C certificate
- Valid Driver’s Abstract
- Valid Criminal Record Check

**Assets**:

- Experience in providing great customer service
- Strong verbal and written communication skills to interact with visitors
- Proficiency in Microsoft Office
- Experience with debit machines, handling cash, credit and debit card transactions
- Knowledge of Alberta Parks and direct experience with Reserve.Alberta.Parks.ca
- Familiarity with campground operations, park regulations, campground etiquette and surrounding Park amenities
- Ability to work independently

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

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