Recreation Receptionist/cashier

**City of Penticton**:
**Recreation Receptionist/Cashier**:
**Employment Type**:Part-time Permanent
**Location**: Penticton, BC, CA

Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused services. The City of Penticton is looking to fill the position of part-time permanent Recreation Receptionist/Cashier.

The Recreation Department promotes and contributes to a healthy community and enhances the quality of life for Penticton residents and visitors through planning, management and delivery of recreation, sport events and active living opportunities. This department partners with volunteers, community members and private sector providers to support recreation opportunities in the City.

Reporting to the Recreation Business Supervisor the Recreation Receptionist/Cashier is primarily responsible for providing reception and cashier services while providing a high level of customer support.

**KeyResponsibilities**:

- Receives cash, debit, credit card and cheque remittances for program fees, admissions, retail and membership sales; theatre tickets and facility rentals; balances cash receipts and prepares daily cash reports.
- Processes program registrations and sales transactions; prepares and collects registration forms; maintains class lists, waiting lists and related materials.
- Processes program cancellations, postponements, withdrawals, refund requests, account adjustments and changes as directed.
- Provides administrative support to management, program and aquatic staff.
- Performs clerical functions such as photocopying; preparing correspondence and support materials; maintaining program and community group lists; record keeping and filing; and opening and sorting mail.
- Admissions control of high volume facilities including the swimming pool and fitness room and ensuring rules and regulations are observed.
- Issues and controls the use of rental equipment.

**Required Knowledge, Abilities and Skills**:

- Minimum typing speed of 55 wpm accompanied by high attention to detail and degree of accuracy.
- Knowledge of Point of Sale, Cash, or Recreation related software/systems.
- Knowledge of recreation programs, facilities, schedules and fees.
- Ability to manage conflict and effectively work with challenging customers.
- Ability to work effectively as part of a diverse team, with limited supervision in a fast paced environment.
- Excellent customer service and interpersonal communication skills, both verbal and written.
- Strong time management skills with the ability to balance and coordinate efforts across multiple, concurrent activities.
- Excellent organizational skills including the ability to maintain and organize accurate records, prioritize work and assure customer satisfaction

**Education, Training & Experience**:

- Completion of Grade 12 supplemented by administrative, customer service and/or cashiering courses.
- An equivalent combination of education and experience may be considered.

At the City of Penticton, we recognize that great talent and great ideas come from a variety of backgrounds. Tapping into the diversity of our community makes us all stronger and allows us to serve Penticton even better.

That's why we welcome all applicants to consider joining our team. We encourage Indigenous persons, people of colour, all genders and expressions, 2SLGBT2QIA+, persons living with disabilities, and others who reflect our ever-changing workplace to apply.

So, if your experience is close to what we're looking for, we would love a chance to talk about working with you. We welcome your cover letter and resume by **April 23, 2023.**

**Schedule**:
Note: Part-time requires a minimum commitment of 15 hours per week. Due to the nature of the work, hours vary with operations and can be expected to include evenings and weekends.

**Wage**:
$25.50 - $28.32 per hour (Pay Grade 4, CUPE)

**Benefits**:
15% in lieu of benefits, vacation and statutory holidays

Education : Secondary (high) school graduation certificate
Experience : 3 years to less than 5 years