Director, Operational Policy Management

3 weeks ago

Toronto, Canada Legal Aid Ontario Full time

Union: Non-Union
- Job Number: J0224-1377
- Job Title: Director, Operational Policy Management
- Job Type: Permanent Full Time
- City, Province, Country: Toronto, Ontario, Canada
- Job Location: Toronto
- Job Category: Executive
- Job Classification: M4
- Role Designation:- Open Positions: 1
- Posting Date: March 4, 2024
- Closing Date: March 18, 2024
- Salary: $130,715.00 - $169,929.00/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

**Primary function**:
Legal Aid Ontario (LAO) is currently seeking a Director, Operational Policy Management.

The Director, Operational Policy Management will be primarily responsible for leading the development and implementation of the Operations division transformational business strategy related to certificate program operations.

The Director, Operational Policy Management will identify opportunities to streamline and continuously improve operational policies, business processes, oversight and monitoring for LAO’s certificate program.

As a member of the Operations division senior management team, the Director, Operational Policy Management will work in collaboration with senior leaders and staff across LAO to ensure alignment across various streams of work.

This presents an exciting opportunity for an experienced leader with a strong policy and program management background in a client focused service delivery environment.

**Key accountabilities**:

- We are seeking an individual with policy implementation expertise, transformational change management skills, and a strong understanding of the principles of modern public sector management.- The Director, Operational Policy Management will oversee the management of a dedicated team, and work closely with the Director, Intake Operations Support as well as Centralized Services and Contact Centre teams to streamline and improve operational policies and business processes for LAO’s certificate program

Specific accountabilities include:
- Leading the enhancement and integration of operational business planning to ensure maximization of divisional resources
- Developing an integrated program, policy, and process, management system within the Operations Division
- Developing a center of excellence within the Operations Division which can receive, lead, develop, and deliver improvements to operational programs, policies, and processes on behalf of the division in concert with other internal stakeholders
- Leading and coordinating the implementation of Operations division strategic initiatives related to the certificate program
- Establishing a continuous improvement framework for operational policies, processes and procedures related to certificate program decision making
- Supporting LAO’s Intake Operations Support team in the expansion of digital service delivery channels to improve access to LAO services
- Improving the use of data informed decision-making, information sharing and reporting in the Operations division, through the development of operational key performance indicators and service levels
- Leading and facilitating divisional reporting to internal stakeholders
- Leading the analysis, monitoring and reporting of certificate program data to inform operational service improvements for clients and roster members
- Enhancing the monitoring and reporting of LAO's certifi

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