Bellman

**Reports to**:Front Desk Manager

**Department**:Front Desk

**Principle Purpose of Job**:Responsible for setting the standard of expectations of the customers and guests for the duration of their stay as they are the first person to meet and greet them.

**Organizational Structure**:The Bellman is responsible for working with the entire hotel to establish customer satisfaction.

**Key Job Responsibilities**:
Customer Service
- Meet and greet all customers and guests in a friendly and professional manner at all times
- Strive to exceed customer expectations by providing exceptional customer service
- Provide extensive knowledge of both Saskatoon and surrounding areas attractions to all customers and guests
- Protect privacy of guests, ensuring names and room numbers are secure
- Secure customer and guest’s valuables, utilizing safety deposit boxes
- Offer to assist with luggage upon arrival and departure

Operations
- Accommodate storage, delivery, and retrieval of luggage, ensuring each piece of luggage is clearly tagged with owners name and room number
- Handle luggage care safely, returning carts to front lobby
- Stationed at front doors, when not performing other duties
- Maintain immaculate appearance of lobby at all times
- Deliveries: flowers, items for guests, luggage, faxes, etc.
- Log all items in and out, requested by customers and guests, following correct procedures
- Bellman to come completely prepared for each shift (i.e. pen, and paper), as to record a ‘to do’ list from pages accepted from pager, following correct procedures
- Drive shuttle van as required.

**General**
- Communicate any maintenance required to the maintenance department
- Demonstrate a commitment to maintaining high standards
- Maintain constant communication levels with immediate supervisor
- Any other job duties assigned by the Front Desk Manager or supervisor

**Hours of Work**:Shift Work is required

**Qualifications**:

- Able to take on leadership role
- Work independently and as a team player
- Professional attitude at all times
- Neat in appearance
- Follow all policies and procedures
- Knowledge and implementation of safety procedures
- Problem Solver
- Task orientated
- Attention to detail
- Class 5 driver’s license with clean driving abstract.

**Job Types**: Part-time, Permanent

Pay: From $15.00 per hour

Schedule:

- 8 hour shift

Work Location: In person