Retail & Hospitality Manager
2 weeks ago
Position Overview:
Key Responsibilities:
- Provide an exemplary tasting room guest experience including hosting wine tastings, conducting educational tours, sharing knowledge regarding our story, philosophy, wines and vineyards
- Manage and lead a small, committed team of full and part time tasting room staff, their duties and productiveness, as well as providing leadership and coaching throughout the year
- Coordinate closely with the kitchen team to ensure seamless integration of food service as well as wine offerings.
- Oversee the day-to-day operations of the tasting room, including managing staff, scheduling, inventory control, and maintaining cleanliness and presentation standards.
- Create and execute strategies to enhance the guest experience, focusing on smooth service and positive interactions in a fast-paced environment.
- Work closely with key staff on event planning and execution
- Provide support in the customer service aspect of our on-site accommodations, The Stay at Planters Ridge Winery.
- Handle all customer concerns professionally and proactively
- Represent winery at off-site events, tastings and venues as required
- Comply with all health and safety regulations with assistance of owners
- Manage Wine & Barrel Club (logistics, planning, and customer relations) as well as direct to consumer sales
- Develop and maintain positive relationships with community partners to drive traffic to the tasting room and enhance the winery's presence in the local area.
Qualifications:
- Professional warm and welcoming demeanor with a passion for delivering exceptional customer service.
- Three or more years of experience in retail or hospitality management, with a proven ability to lead and motivate a team.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
- Demonstrated ability to work independently and be resourceful when solving problems.
- Tech-savvy and the ability to adapt to new technologies as needed.
- Experience working within the wine industry considered an asset
- Basic knowledge of digital marketing, photography, videography, and social media is considered an asset.
- Flexibility to work evenings, weekends, and holidays as required.
How To Apply:
Pay: $48,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Supplemental pay types:
- Tips
Work Location: In person
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