Quality Assurance Specialist

4 weeks ago

Mississauga, Canada Gate Gourmet Full time

We’re looking for motivated, engaged people to help make everyone’s journeys better.
Main Duties and Responsibilities:

- Monitors quality improvement projects
- Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
- Monitors corrective action system
- In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues
- Plays a key role in developing a comprehensive quality program
- In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual
- Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
- Drives prevention vs. detection of defects
- Coordinates actions to prevent the occurrences of nonconformities
- Maintains customer compliance resolution
- Responsible for the maintenance of key performance metrics for the Quality organization
- Controls Food safety and Quality of processing and manufacturing within the business
- Supports customer audits, government audits to meet compliance
- Verifies and insures company policies and procedures are followed
- Insures quality specifications and requirements are followed and met
- Develops Standard Operating Procedures
- Responsible for safety, quality and compliance to customer specification
- Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
- Manages work flow balancingthe division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations
- Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
- In conjunction with department leaders determines number of employees needed by shift
- Responsible for employee retention and monitors employee turnover.

**Qualifications**:
**Education**:

- High School graduate or equivalent with experience in related discipline required
- College degree in related discipline and knowledge of HACCP, quality management and six sigma preferred

Work Experience:

- Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required
- Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
- Experience working in the airline industry is preferred

Job Skills:
Minimum skill requirements:

- Intermediate level Microsoft office tool skills (excel, word)
- Knowledge of quality auditing, inspection methods
- Detail oriented
- Strong organizational skills, able to prioritize responsibilities and multi-task
- Strong interpersonal skills, interact well with multiple departments as required
- Abel to work with little supervision
- Excellent reading, writing, and oral communication skills
- Change Agent

Preferred skills:

- Excellent analytical skills
- Basic statistics calculation, and/or mathematical comprehension including:

- Pareto chart
- Control chart
- Histogram
- Time series (run) chart
- Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation, process capability
- Algebraic concepts
- Project management skills
- Knowledge of FDA regulations
- Is HACCP certified and ServeSafe trained a plus
- Basic lean, six sigma knowledge, and continuous improvement understanding a plus

Technical Skills: (Certification, Licenses and Registration)
- ServSafe certification required

Language / Communication Skills:

- Excellent oral and written communication skills
- Multi-lingual a plus

- If you want to be part of a team that helps make travel and culinary memories, join us

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