Legal Aid Worker

3 weeks ago

Thunder Bay, Canada Legal Aid Ontario Full time

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Primary function
This position is responsible for supporting the district office by advancing a client’s legal matter and is responsible for providing client service under the direct supervision of lawyer/manager in the Thunder Bay office in the north region.

This position is a hybrid position with both work from home and in-person services provided at the Thunder Bay LAO locations in the Northwest.

**Primary Location**: Thunder Bay Court house

**Secondary/Other Locations**: Kenora, Fort Frances, Sioux Lookout, Dryden and Red Lake

**Reporting to**: Manager, District Operations
Key accountabilities
- Liaise with other legal service providers, internal and external, including court based services, to ensure seamless client service
- Perform client and certificate file management activities, including providing of information to clients relating to legal aid and court proceeding.
- Court document preparation; client interviewing and even some assistance with filing the client’s family court documents
- Support panel management through enrolment and issues
- Support area committee processes, including making entitlement decisions based on LAO’s financial eligibility and policy criteria and preparation of resumes/acting as secretary for Area Committee meetings
- Create systems to manage the volume of work and the ability to compile information for statistical purposes and reporting/analysis
- Prepare contribution agreements, certificates, forms and general correspondences
- Assist clients and lawyers on the phone and/or in person
- Outreach work with clinics and other community agencies to promote and expand services co-ordination opportunities
- This position may require travel
- Perform other duties as required

Required skills & experience
- Excellent communication and interpersonal skills for dealing with clients, lawyers and other agencies with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made
- Ability and willingness to appear in court on behalf of clients
- Proven ability to learn and adapt to new or modified policies and procedures
- Demonstrated commitment to client service and relationship building skills
- Possess experience with all types of law and some knowledge of relevant legislation such as the Criminal Code of Canada, the Family Law Act and the Child and Family Services Act
- Excellent verbal and written communication skills and presentation skills
- Possess significant knowledge of LAO priorities, policies and procedures
- Intermediate to advanced computer skills, including familiarity and competence with proper maintenance of client data base, computer information databases such as Peoplesoft, Legal Files and Divorcemate, conflict of interest systems,
- Well-developed interview skills in a social service environment
- Ability to determine legal and financial eligibility based on LAO eligibility criteria and to generate certificates in accordance with office procedures and standard formats and to submit files and appropriate documentation to area office staff for processing.
- Demonstrated ability to use latest communication technologies including Smartphones; Blackberry’s and iPhone.
- Must have intermediate knowledge of the following Microsoft programs; Word, Excel, PowerPoint and Divorcemate.
- Experience with Legal Files Access would be assets.

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Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, indepen

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