Lot Attendant

1 week ago

North Vancouver, Canada Carter GM Northshore Full time

**Job Description - Vehicle Attendant / Lot Manager**

**Functions**:

- New Vehicle Check-In
- Retail Trades Acceptance
- Vehicle Cleanliness
- Retail Appearance
- Maintenance
- Miscellaneous Errands

**Competencies**:

- Adaptability
- Analysis
- Continuous Improvement
- Customer Enthusiasm
- Judgement and Decision Making
- Organizing and Planning
- Teamwork
- Communication

**Reports to**:

- Sales Manager,
- General Manager

**Management/Business Skills Required**:

- Ability to pay attention to details
- Ability to listen and understand information and directions communicated by others
- Ability to operate a vehicle with a manual transmission
- Knowledge of dealership vehicles
- Knowledge of dealer trade procedures
- Knowledge of vehicle detailing procedures
- Knowledge of stock number procedures
- Ability to handle a variety of tasks simultaneously
- Ability to reprioritize tasks or activities due to changing circumstances or requests
- Ability to treat others with courtesy and respect
- Ability to build effective work relationships with others
- Ability to work cooperatively as a team member
- Ability to operate buffing wheels, wash machines, and handle chemicals
- Knowledge of safety procedures for handling equipment and chemicals

**Work Orientation Factors**
- Flexible hours
- Frequent but brief customer contact
- Some weekend work
- Predictable work schedule
- Subject to constant interruptions
- Works outside in various weather conditions
- Drives various kilometres to other locations
- Frequent contact with Sales and Service Consultants and Sales and Service Managers
- Perform miscellaneous tasks as requested

**Position Summary**
- The Vehicle Attendant:_
- Checks the delivery log daily.
- Alerts Sales Consultants that sold units are arriving.
- Physically checks new vehicles into the dealership, noting and reporting any damage from transit.
- Prepares stock folders for new vehicles.
- Assigns stock numbers to each new vehicle, puts the number in the vehicle window, and ensures that the proper keys are in the vehicle.
- Identifies keys with proper tags for new vehicles.
- Prepares vehicle "wash-out".
- Notes that the appropriate accessories have been installed in vehicles.
- Ensures that service orders are written for preps.
- Parks vehicles in inventory, in stock for new vehicles, or in the service area for vehicles being serviced.
- Checks dealer trade vehicles for possible damage.
- Ensures that the Owner's Manual and appropriate accessories are in the vehicle.
- Completes the odometer statements for all outbound and inbound vehicles.
- Parks dealer trade vehicles in inventory.
- Drives dealer trade vehicles to other dealerships when requested.
- Washes and waxes new vehicles and dresses the tires.
- Ensures that engines and trunks are properly detailed.
- Double-checks fluid levels in newly sold vehicles.
- Vacuums and washes the windows (inside and outside) of newly sold vehicles.
- Ensures that newly sold vehicles have full gas tanks prior to delivery to customers.
- Checks to ensure that Technicians have accurately completed PDI (pre-delivery inspection) forms.
- Drives vehicles from Technicians' stalls to the service parking area.
- Washes serviced vehicles and moves them to the service parking area.
- Drives service/repair customers to their homes or place of employment.
- Runs miscellaneous errands for the dealership.
- Assists in ensuring the neat appearance of the dealership (e.g., picks up litter, shovels snow off vehicles, wipes off showroom vehicles, cleans offices, windows).
- Assists in directing traffic for service events.
- Changes license plates of sold vehicles when requested.
- Replaces trade vehicles' retail plate frames.

**What the Worker is Like?**
- The Vehicle Attendant:_
- Typically is a high school graduate (though part-time Vehicle Attendants may still be in high school).
- Has maintained a safe driving record and has a valid driver's license.
- Works closely with Sales and Service Consultants and with Sales and Service Managers, New and Used Vehicle Managers, and business office personnel.
- Must work quickly when checking in and cleaning vehicles.
- Must be detail-oriented, thorough, and able to work independently.
- Must be comfortable in taking directions from others.
- Must be able to communicate with customers in a courteous manner.
- Is able to effectively communicate with others in the dealership.
- Must be task-oriented and well organized.
- Must be capable of effectively managing his or her time.

**What the Work is Like?**
- The work of the Vehicle Attendant:_
- Is detail-oriented in that this person checks in new vehicles and dealer trades for any noticeable damage.
- Involves ensuring that dealer trades are promptly and accurately checked into the dealership.
- Involves safely driving dealer trades to other dealerships.
- Entails detailing and gassing newly sold vehicles.
- Involves safely driving customers to and from the dealership.
- Involves drivi

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