Residential Services Assistant Manager
2 weeks ago
Description
The Residential Services Assistant Manager provides a safe and secure environment for residents and visitors.
**KEY RESPONSIBILITIES**:
Assist the Residential Services Manager with the day to day management of the Stevenson House Emergency Shelter staffing and monthly financial statements, maintaining statistics and BC Housing database.
In consultation with the Residential Services Manager, fulfill management responsibilities in the hiring, encouraging, supervising, disciplining, and terminating (with the approval of DHQ) of staff reporting to you.
Provide direction, support and leadership to employees through individual employee evaluations, coaching and daily observation.
Oversee the scheduling of staff and the reconciling of hours, and be responsible for on-call schedule (sick time, vacation, etc.).
Conduct incident report investigations and make recommendations.
Oversee that policies, standards and procedures are being consistently followed.
Review guest files, overview the process of investigating and approving or denying guest extension requests.
Oversee the care and safety of guests.
Provide back up support to and when required assume functions of staff.
Performs other assigned duties as required to ensure a safe and secure environment
**HOURS**:
Temporary, full-time, 40 hours / week; covering Leave of Absence
**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
Ability to supervise, coach and lead a small team
Strong service ethic and a friendly disposition with the public
Adaptability to change and frequent interruptions
Team oriented and able to take initiative
At least two years' experience working in an Emergency Shelter or similar environment
Criminal Record Check
CPR, First Aid and Non-Violent Crisis Training an asset
**PREFERRED SKILLS/CAPABILITIES**:
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