Field Service Technician

2 weeks ago

Brockville, Canada Newterra Full time

Newterra is a dynamic, entrepreneurial company that is focused on returning water to nature’s high standards. Our 200+ person team collaborates from our offices in Canada and the United States to deliver exceptional, modular water treatment solutions.

Our mission is simple: To use our ability to integrate technology, modularize systems and control the supply chain from manufacturing through after-sales support to create markets & opportunities and deliver the best customer experience in water management.

Our success is driven by a culture built on cooperation, respect, honest and direct communication, individual accountability, and embracing the mindset of an owner in our decision making.

Newterra is an equal-opportunity employer dedicated to attracting talented people who share these goals and ideals. If you thrive in an environment that rewards rolling up your sleeves, thinking beyond the status quo, and doing what it takes to deliver innovative solutions, we’d like to talk to you.

**Job Summary**

Responsible for installation, troubleshooting, repairs, and maintenance of Our rental fleet of water treatment equipment at customer locations and in our production facility. Routine maintenance of Newterra systems at customer sites including assisting with site acceptance testing, commissioning and start-ups.

**RESPONSIBILITIES/ DAILY TASKS**:
1. Carbon Services Activities including preparing for and executing carbon exchange services.

2. Conduct Site Acceptance Testing (SAT).

3. Conduct Onsite Operator Training.

4. Provide technical support for operating systems and equipment.

5. Establish and maintain a respectful working relationship with all clients. Aim to be seen as a reliable and knowledgeable resource to all clients.

6. Diagnose mechanical and electrical equipment failures and determine proper solutions.

7. Travel to site via vehicle or air flight, including driving company vehicle and towing required equipment.

8. Promote Newterra’s services for repeat site visits and routine maintenance.

9. Ensure all schedules are met, set expectations early as schedule risks are identified.

10. Issue commissioning report per the company defined process.

11. Other duties as assigned.

**Other Duties and Responsibilities**:

- Describe operation of water systems to customer, actively participates in both administering and receiving technical training.
- Adhere to the company processes as detailed in Newterra’s Business Management System (BMS) and bring forward ideas for continuous improvement.
- Responsible for completing all assigned training applicable to your position in the applicable timeframe.
- Maintain a clean, orderly, and safe workspace always including company vehicles.
- Responsible for performing duties in a safe manner and promoting safety to others in accordance with Newterra’s safety policies and procedures. This includes reporting all safety concerns, equipment malfunctions, near-misses, and incidents to their manager immediately.
- Adhere to the company processes as detailed in Newterra’s online systems and programs and bring forward ideas for continuous improvement.
- Complete all responsibilities while ensuring adherence to Newterra’s Delegation of Authority.

**QUALIFICATIONS**:

- High school diploma, technical trade certificate, electrician, millwright, or equivalent experience would be considered an asset.
- Ability to read drawings, P&ID’s, control narratives and electrical schematics.
- Some understanding of PLC and HMI logic (Allen Bradley, Automation Direct, Schneider, Honeywell).
- Water treatment process knowledge (Media, MBR, RO, UF, Chemical Systems, etc.), preferred.
- Experience in installation, repair, and maintenance of industrial equipment (piping, valves, pumps, etc.)
- 3-5 years’ experience troubleshooting mechanical and electrical problems.
- Valid driver’s license with clean driving record.
- Valid passport for travel as needed.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with independent travel preferred.

**Knowledge, Skills, and Abilities**:

- Excellent verbal and written communication skills.
- Motivated self-starter with result driven approach.
- Proven mechanical aptitude.
- Ability to travel 50% of the time.
- Capable of actively listening and following direction and instructions.
- Detail oriented with ability to creatively solve technical challenges and manage timelines.
- Strong decision-making skills.
- Ability to work collaboratively with others to achieve a common goal.
- Positive attitude with a desire for growth and success.
- Excellent customer service skills.
- Must be able to lift 50lbs.

**PHYSICAL DEMANDS**:
Use of hands to control, handle and operate equipment. Accurate hand/eye coordination. Finger dexterity, as well as hand strength, with the ability to grasp, lift, push and pull. The ability to quickly and repeatedly adjust controls of equipment to maneuver or position. Work involves s

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