Housekeeping Supervisor

3 weeks ago

Courtenay, Canada Holiday Inn Express and Suites Courtenay - Comox Full time

Holiday Inn Express and Suites Courtenay - Comox
- Supervisory
- Full Time |
- Permanent
- 310 Hunt Rd Courtenay
- 1 position available
- Accessible Employer: Yes
- Open to International applicants with valid Canadian Work permits: No

Posted on November 22, 2023

The Housekeeping Supervisor, sometimes referred to as Executive Housekeeper, is responsible for executing the Housekeeping departmental mission (“To ensure physical guest comfort”) by guiding and organizing the Housekeeping team, its activities, and its resources.

The Housekeeping Supervisor is responsible for the efficient daily operations of the Housekeeping department, and Breakfast Bar; ensuring our cleanliness standards is always top of mind. This is done through strong relations with the Front Office team, cooperation with the Maintenance team and engagement and motivation of the Housekeeping hourly staff.

**Responsibilities & Qualifications**:
Key Responsibilities
- To guide, organize, develop, and engage the entire Housekeeping team.
- To ensure clean, superior guest rooms & public areas; efficient operation of the in-house laundry facilities.
- Contribute to the overall success of the hotel through strong business acumen, a passion for service excellence, and a commitment to creating an exceptional employee experience.
- Acts as a steward of the departmental resources and assets, operating with effective controls, processes, and procedures.
- To ensure that all Health & Safety requirements are being met at all times.
- Provide a high standard of customer service by efficiently and accurately dealing with all guests.
- Upholds the core values of the Holiday Inn Express & Suites

Duties and Essential Job Functions
1. To guide, organize, develop, and engage the Housekeeping team:
The housekeeping supervisor plans and coordinates tasks of staff including employee schedules and the organization of opening & closing duties
Understands and upholds the management philosophy of being an “Engaging Supervisor”
Manages the performance of housekeeping staff by providing ongoing coaching; discipline, performance improvement, developing high potentials, and rewarding high performers
Daily coaching of all employees to ensure our standards are being met or exceeded
Ensures that new employees have completed and passed the standard, mandatory training program
Ensures regular guest room inspections and public area inspections are being completed and tabulated for ongoing records
Identifies departmental training needs
Facilitates the morning meetings; roll call, and assignment of special daily tasks
2. To ensure clean, superior guest rooms & public areas; efficient operation of the in-house laundry facilities.
Ensures that high standards are in place and that they are being met or exceeded
Is hands-on in completing housekeeping duties
Co-ordinates & conducts routine inspections of all areas, including public areas and laundry
Co-ordinates and follows up on maintenance requests
Assists with routine inspections of all machinery and equipment and abides by a preventative maintenance program
3. Contribute to the overall success of the hotel through strong business acumen, a passion for service excellence and a commitment to creating an exceptional employee experience.
Participates in Operations Meetings and hotel committees as required
Liaises with the Front Office team and maintenance department
4. Acts as a steward of the departmental resources and assets, operating with effective controls, processes and procedures.
Productivity; prepares schedule according to occupancy and ensures labor costs do not exceed budget
Review payroll.
Ownership of hotel Lost & Found service
Works in conjunction with the FOM to set up the meeting room and maintain cleanliness for incoming events.
5. To ensure that all Health & Safety requirements are being met at all times.
Ensures a safe work environment is provided and maintained for all housekeeping rooms department staff, including necessary training requirements
Be aware of all chemicals used in any of the cleaners/tools used on the job and utilize following safety guidelines
6. Provide a high standard of customer service by efficiently and accurately dealing with all guests.
Checks Heartbeat and guest feedback/ reviews daily. Conducts internal investigation, communicates finding to General Manager
Reviews policies and SOPs to prevent a recurrence, and communicates to the staff
Respects the guest’s privacy, security and personal belongings - follow appropriate procedures
Follows proper guest etiquette - respectful, friendly, and polite to all guests, using the guest name where possible
Familiar with all hotel amenities
Use your knowledge of the local area to help guests enjoy their stay
7. Upholds the core values of the Inn Express & Suites Courtenay
Integrity; Service Excellence; Ownership; Enrich the Community; Learning & Growth

Knowledge and Skills Required
High School Diploma
2 years housekeeping experience
2 ye

  • Housekeeping Supervisor

    7 days ago

    Courtenay, British Columbia, Canada Holiday Inn Express and Suites Courtenay - Comox Full time

    Holiday Inn Express and Suites Courtenay - Comox Supervisory Full Time | Permanent 310 Hunt Rd Courtenay 1 position available Accessible Employer: Yes Open to International applicants with valid Canadian Work permits: NoPosted on November 22, 2023The Housekeeping Supervisor, sometimes referred to as Executive Housekeeper, is responsible for executing the...

  • Housekeeper

    4 weeks ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    **Job Title: Housekeeper** Department**:Accommodations - Housekeeping** Reports to**:Housekeeping Supervisor & Hotel Manager** **SUMMARY**: Housekeeping staff are responsible for maintaining the cleanliness and appearance of Crown Isle’s Villa Resort Centre and providing customers with quality service in a timely and friendly manner. Housekeepers...

  • Housekeeper

    3 weeks ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    Job Title**:Housekeeper** Department**:Accommodations - Housekeeping** Reports to**:Housekeeping Supervisor & Hotel Manager** - COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests...

  • Housekeeper

    3 weeks ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    Job Title**:Housekeeper** Department**:Accommodations - Housekeeping** Reports to**:Housekeeping Supervisor & Hotel Manager** - COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests...

  • Housekeeper

    2 weeks ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    Job Title**:Housekeeper** Department**:Accommodations - Housekeeping** Reports to**:Housekeeping Supervisor & Hotel Manager** - COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests...

  • Housekeeper

    2 weeks ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    Job Title**:Housekeeper** Department**:Accommodations - Housekeeping** Reports to**:Housekeeping Supervisor & Hotel Manager** - COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests...

  • Housekeeper

    7 days ago

    Courtenay, British Columbia, Canada Crown Isle Resort & Golf Community Full time

    Job Title:HousekeeperDepartment:Accommodations - HousekeepingReports to:Housekeeping Supervisor & Hotel Manager COME PLAY WITH US_We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests again and again. A big...

  • Housekeeper

    3 weeks ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **Location**: Mt. Washington Alpine Resort, 1 Strathcona Parkway, Mount Washington, BC **Employment Type**: 2023 Summer Season **Reports To**: Accommodations Manager **Your Opportunity**: Are you a friendly, outgoing and energetic team player? Come join the Mt. Washington Slopeside Accommodations team. We are currently looking for staff in our...

  • Housekeeping Supervisor

    4 weeks ago

    Courtenay, Canada Old House Hotel Full time

    **Objective**: To achieve the highest quality of cleanliness & maintenance for the hotel by directing and coordinating the Housekeeping & Maintenance operation in accordance with the hotel standards. **Desired Qualifications**: - Healthy, trusting, understands that people process information differently, understands cultural differences. - Understands...

  • Housekeeping Supervisor

    23 hours ago

    Courtenay, Canada Old House Hotel Full time

    **Objective**: To achieve the highest quality of cleanliness & maintenance for the hotel by directing and coordinating the Housekeeping & Maintenance operation in accordance with the hotel standards. **Desired Qualifications**: - Healthy, trusting, understands that people process information differently, understands cultural differences. - Understands...

  • Housekeeper

    2 days ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    Job Title: *Houseke er* Department: *Ac mmodation - Housekeepin - Reports to: * - sekeeping S - rvisor & Hotel anager* _COME PLAY WITH US!_ - believe that the k y to our - cess lies in - e quality - d dedication of - people; we are a mic team, and each of us pla - a critical role in striving to provide the best in service to our guests again and again....

  • Housekeeper -summer 2024

    2 weeks ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **Location**: Mt. Washington Alpine Resort, 1 Strathcona Parkway, Mount Washington, BC **Employment Type**: 2024 Summer season **Reports To**: Executive Housekeeper **Your Opportunity**: Are you a friendly, outgoing and energetic team player? Come join the Mt. Washington Slopeside Accommodations team. We are currently looking for staff in our Housekeeping...

  • Housekeeper/cleaner

    2 months ago

    Courtenay, Canada Glacier View Lodge Full time

    **JOB SUMMARY**: Under the direction of the Director of Support Services (DSS), or designated supervisor, enhances the quality of life of the resident, staffs and others entering GVL by providing a clean and safe environment. Performs a variety of heavy cleaning duties including touchpoint cleaning, cleaning, disinfecting and heavy cleaning such as; wet...

  • Housekeeper/cleaner

    3 weeks ago

    Courtenay, Canada Glacier View Lodge Full time

    **JOB SUMMARY**: Under the direction of the Director of Support Services (DSS), or designated supervisor, enhances the quality of life of the resident, staffs and others entering GVL by providing a clean and safe environment. Performs a variety of heavy cleaning duties including touchpoint cleaning, cleaning, disinfecting and heavy cleaning such as; wet...

  • Housekeeper/cleaner

    3 weeks ago

    Courtenay, Canada Glacier View Lodge Full time

    **JOB SUMMARY**: Under the direction of the Director of Support Services (DSS), or designated supervisor, enhances the quality of life of the resident, staffs and others entering GVL by providing a clean and safe environment. Performs a variety of heavy cleaning duties including touchpoint cleaning, cleaning, disinfecting and heavy cleaning such as; wet...

  • Housekeeper/cleaner

    24 hours ago

    Courtenay, Canada Glacier View Lodge Full time

    **JOB SUMMARY**: Under the direction of the Director of Support Services (DSS), or designated supervisor, enhances the quality of life of the resident, staffs and others entering GVL by providing a clean and safe environment. Performs a variety of heavy cleaning duties including touchpoint cleaning, cleaning, disinfecting and heavy cleaning such as; wet...

  • Housekeeping Attendant

    2 months ago

    Courtenay, Canada Glacier View Lodge Full time

    Job Description Vision: To join a team of dedicated people who are committed to building a community of care where people thrive by creating an environment that promotes well-being of all residents, that fights to eliminate loneliness, helplessness and boredom, and where decision are made by those that live here or those closest to them. Creating a place...

  • Housekeeper/cleaner

    7 days ago

    Courtenay, British Columbia, Canada Glacier View Lodge Full time

    JOB SUMMARY:Under the direction of the Director of Support Services (DSS), or designated supervisor, enhances the quality of life of the resident, staffs and others entering GVL by providing a clean and safe environment. Performs a variety of heavy cleaning duties including touchpoint cleaning, cleaning, disinfecting and heavy cleaning such as; wet mopping...

  • Housekeeping & Laundry Supervisor

    7 days ago

    Courtenay, British Columbia, Canada Island Health Full time

    QUALIFICATIONS: Education, Training And Experience Grade 12 plus four (4) years recent, related experience, including one (1) year supervisory experience; or an equivalent combination of education, training and experience. Skills And Abilities Ability to supervise. Ability to organize work. Ability to communicate effectively, both verbally and in...

  • Housekeeping & Laundry Supervisor

    3 weeks ago

    Courtenay, Canada Island Health Full time

    QUALIFICATIONS: Education, Training And Experience Grade 12 plus four (4) years recent, related experience, including one (1) year supervisory experience; or an equivalent combination of education, training and experience. Skills And Abilities Ability to supervise. Ability to organize work. Ability to communicate effectively, both verbally and in...