IT Support Helpdesk

3 weeks ago

Pickering, Canada goeasy Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and brightest to join our team

We are in search of an IT Support Helpdesk representative for our Pickering, Ontario location. You will provide fast and useful technical assistance on our computer systems to our employees. You will answer queries on basic technical issues and offer advice to solve them.

**Responsibilities**:

- Manage Support tickets in a timely manner
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by employees
- Walk the employees through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update status and information
- Identify and suggest possible improvements on procedures

**Requirements**:

- Proven experience as an IT Specialist/Help Desk or other customer support role
- Tech-savvy with strong working knowledge of technology, including the various hardware, software, and networking systems being supported
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent problem-solving, communication, and interpersonal skills
- Able to work permanently fulltime (37.5 hours/week) in our Pickering, ON office

**About Us**:
**goeasy** is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 4,000 merchants in the powersports, automotive, retail, home improvement, and health sectors.

**Diversity, Inclusion, and Equal Opportunity Employment**

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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