Assistant Store Manager

4 weeks ago

Calgary, Canada Amaranth Foods Full time

Welcome to Amaranth, where we're not just about providing stellar customer service - we're on a mission to craft an exceptional experience. Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.

Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don't just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn't end there - our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.

What sets a successful team member apart? Picture someone who lives and breathes a holistic lifestyle, fueled by a genuine passion. Someone who puts others first, going above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth's core values and goals.

At Amaranth, we're not just building a team; we're fostering a community of like-minded individuals dedicated to making a difference. If you're ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let's grow together and create a legacy of exceptional service, one smiling customer at a time.

**Schedule A - Job Description**

**Position Title: Assistant Store Manager**

**Role**:Under the direction of the Store Manager the Assistant Store Manager role is to provide oversight management of the events and daily issues within the store by providing leadership and direction to the store’s team. Duties may include: staff training, for all departments within the store provide coverage for breaks, vacation time, and staffing shortages, employee performance management, daily administration, safety, security, cleanliness, facilitating an environment for storewide teamwork, cultivating excellence in customer service, optimizing store efficiency and profitability.

**Reports to**:Store Management/Human Resources Manager

**Responsibilities include**:
**Time Requirements**:

- Full-time hourly position and is scheduled to work on average 30 or more hours in a standard work week.
- Employee is entitled to a 30 minute unpaid meal break for all shifts longer than 5 consecutive hours.
- Must have a flexible working availability - willing to work days, evenings and weekends and assist with shift coverage as needed

**Daily Operations**

**Customer Service**
- Proactively engage customers to ensure unparalleled customer service and ensure department team members are doing the same.
- Respond to customer questions and provide assistance or when necessary employ the appropriate department representative to provide assistance.
- Assist customers with product inquiries, share product knowledge and take customers to the location of product directly.
- Assist with customer flow and line-ups through till operation or grocery bagging during times of high customer volumes.

**Cash**
- Efficiently and accurately process customer transactions through the use of applicable POS functions and carry-out customer purchases.
- Be knowledgeable about and advise customers of current store promotions and programs.
- Keep the till area clean, well-stocked and organized.
- Train department employees on POS operations and provide ongoing support for POS operations ensuring operating procedures are being followed accordingly.

**Leadership**
- Lead by example in daily activities and strive to improve personal performance each and every day.
- Maintain a positive attitude and approach challenges in a proactive and problem solving manner.
- Direct team members to complete assigned duties and re-direct and/or provide feedback when necessary.

**Boost Sales**
- Educate team members about new and existing products.
- Communicate sales targets to the team and motivate sales through new and exciting sales tactics.
- Encourage team members to attend product education opportunities.
- All Health First training and quizzes are complete and up to date on a continuous basis.

**Receiving**
- Assist and coach Department Leads and Clerks on receiving best practices, including verifying shipments and ensuring accurate receiving of the invoice into the computer.
- Manage damaged, poor quality, or mis-shipped products in a timely manner by requesting and following up on credits as necessary.

**Human Resources**
- Assist with recruitment of new hires.
- Assist with performance management of in-store staff.
- Attend monthly L10 meetings with the Human Resources Manager to identify training needs of the store.
- Responsible for overseeing training efforts of all in-store staff.
- Be a resource for staff regarding store wide communications and clarification for any p

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