Host/hostess

6 days ago

Mississauga, Canada Posta Italbar Cucina Full time

**JOB DESCRIPTION**:
A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.
A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host/Hostess cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.

**RESPONSIBILITIES**:

- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for takeout orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed

**REQUIREMENTS**:

- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to articulate clear greetings and farewells to Guests
- Must be able to understand requests for assistance
- Must be able to carry trays or supplies (10-30 lbs.)
- A desire to help out where needed and work as part of a team
- Passion for providing extraordinary service
- The ability to thrive in a fast-paced environment
- An appetite for learning (and great food)
- Flexibility to work a variety of shifts
- 6 months experience in a full-service restaurant preferred
- Must be upbeat, outgoing and positive
- Must be able to assist Guests and possess great Guest relations skills
- Ability to work positively in a fast-paced environment
- Ability to stand/walk and stay focused and alert for extended periods of time
- Ability to work effectively within a team
- Ability to effectively communicate on the telephone.

**KEY COMPENTENCIES**:

- Customer Service
- People Skills
- Professionalism
- High Energy
- Multitask
- Thoroughness
- Planning
- Basic Math
- Teamwork
- Attention to Detail
- Verbal Communication
- Organized
- Flexible

**Job Types**: Full-time, Part-time
Part-time hours: 15-20 per week

**Salary**: $15.50-$16.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Ability to commute/relocate:

- Mississauga, ON L5G 4V5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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