Field Service Technician
3 weeks ago
Among the responsibilities, a **service technician — automated systems** will provide service to customers by travelling directly to the field and perform maintenance and upgrades on new and existing industrial automation and packaging equipment. They will support customers in achieving their goals by offering various consulting services and providing a comprehensive understanding of how we can improve the performance and productivity of their equipment through fully integrated solutions — audits, maintenance plans, health and safety plans, etc.
**Your future team**
At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.
**Your future role**
- Promote health and safety practices
- Travel — at least 75% of your the time
- Optimize uptime, proactively identify and resolve customer challenges
- Advise and train customers on the use of their equipment
- Understand and coordinate customers' operational and production management needs into clear actions or recommendations
- Ensure a smooth relationship with customers and team members
- Perform daily activity reports, handle travel bookings and report time sheets and expenses in a timely manner
- Provide technical telephone support for troubleshooting in collaboration with the Technical Support team
- Remain available to communicate with management and customers outside of traditional business hours
- Promote equipment repair, upgrade and training services to customers
- Test equipment to ensure safety compliance
**Required skills**
- Minimum four years field experience with electromechanical, robotic, pneumatic or hydraulic equipment
- DEP in electromechanics, DEC in industrial electronics or bachelor's degree in mechanical, electrical or automated production engineering — or any other related field
- Ability to interpret electrical, mechanical and pneumatic diagrams
- Experience in troubleshooting programmable logic controllers — an asset
- Experience with packaging equipment — an asset
- Knowledge of industrial safety principles — an asset
- Consultative sales skills — ability to discover customer needs and serve them well
- Good time management skills
- Good communication and training skills
- Functional French — for communication with customers and suppliers within Quebec
**Do these words spark your interest?**
travel, automation, robotics, electromechanics, customer service
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