Bilingual Customer Experience Representative

3 weeks ago


North Saanich, Canada Epicure Full time

Are you an enthusiast who loves talking to people? Do you get a rush from giving delightful, top tier customer service and wowing people with your passion? Have we got a team for you Our Customer Experience Team is best in class, and we have room for you

KEY RESPONSIBILITES
- Exude a positive, solution-oriented, and enthusiastic energy in all your interactions
- Process orders for missing or damaged product
- Be of service by providing information on Epicure promotions, sales, incentives, and other important changes so you can provide the best service required by Consultants
- Understand and communicate Epicure’s policies to our Consultants
- Monitor Facebook pages and provide timely responses that align with Epicure’s language
- Process internal product orders for Home Team members and departments
- Participate in daily standup meetings
- Work in alignment with departmental processes in the execution of your duties
- Assist Customer Experience, flexibly moving to different tasks as required based on the needs of the department that day
- Occasionally monitor online communities after hours, and take necessary actions to resolve issues
- Occasionally provide evening/weekend support on the last day of the month to support month-end, or to assist in dealing with high volume during peak periods
- Working between the hours of 730-4 PST Monday-Friday
- Participate in other duties as may be required from time to time

COMPETENCIES
- Able to handle multiple tabs /platforms at the same time
- Good listening skills
- Multi tasking ability
- Fast learner
- Able to run with new changes / adaptable to changes
- Someone who is able to work on their own as well as part of the team.
- Problem solver

EDUCATION/EXPERIENCE
- 2 years of experience working in Customer service
- Some Understanding of Direct Sales
- Basic Knowledge of outlook / word / excel



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