Supervisor - 24/7 Programs

4 weeks ago

Calgary, Canada TRELLIS SOCIETY FOR COMMUNITY IMPACT Full time

**Hi. We’re Trellis.**
Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.
- With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis - and we’re always growing**Our Values**
- Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.- ** Courage**: We willingly embrace growth, and don’t see it as optional
- ** Empathy**: We relentlessly care about the growth of others and won’t let anyone go unsupported
- ** Learning**: We choose to grow through uncertainty, even when the status quo feels easier
- ** Impact**: We go beyond what seems doable and prove that growth is possible.

**Our Commitments**
- We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.**What Trellis Offers**
- We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:
- Flexible Health & Wellness Benefits
- RRSP Group Savings Plan
- Free and confidential support through the Employee & Family Assistance Program
- Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
- Ability to swap statutory holidays for other days of importance to you
- Consistent Training & Development Opportunities
- Diversity and Inclusion embedded into everyday practice.

**The Role: 24/7 Program Supervisor (Full-time)**
- The Supervisor provides program level leadership within the 24/7 programs. The Supervisor oversees and supervises the day-to-day operational aspects in 24/7 programs. As an integral member of the 24/7 programs leadership team, the Supervisor ensures motivation and performance is maintained and in alignment with 24/7 program priorities as well as portfolio and organizational vision, values, and goals.The Supervisor acts as a resource and coach to program staff, specifically relief, overnight, and practicum students through knowing and leveraging team member's strengths, development areas, and motivations, while fostering healthy team dynamics and workplace culture.

**Key Tasks & Responsibilities**
- Actively engage in the case management of each youth in the program ensuring compliance with CAC standards and that needs of each youth and family are being prioritized and monitored on an ongoing basis.
- Complete ongoing audits of client files to ensure compliance to CAC standards and case management priorities are being executed.
- Promote a culture of engagement, high performance, accountability, and continuous improvement through leadership and modeling Trellis values.
- Develop, supervise and retain relief and awake overnight staff to meet service delivery needs. Complete ongoing audits of Relief, Overnight, and Student personnel files to ensure compliance with employment expectations.
- Actively contribute to healthy team dynamics while fostering an environment conducive to integrated service delivery
- Act as an ambassador, representing our purpose, vision, values and desired outcomes in your day-to-day work.
- Develop and deliver client-centered initiatives, programs, and activities that enhance community and Natural Support involvement.
- Ongoing program orientation, training, and development of frontline staff
- Provide support to ensure various frameworks and models (Natural Supports, Trauma-Informed Care, Circle of Courage, Caregiver Support Model) are incorporated into the programing and case management practices in the program.
- Write and/or edit Reportable Incident Reports, AWOL's, Service Plans, and Progress reports.
- Interview, supervise, schedule, and orient Practicum Students
- Provide support and insight to the Leadership Team to ensure service delivery implementation align with contract requirements, portfolio scope of practice and organizational purpose, vision, and values.
- Coach, engage and model respectful and appropriate relationships, professional boundaries and program expectations with youth and all members of

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