Quality Assurance Manager

3 weeks ago


Coquitlam, Canada Canstar Fire and Flood Full time

**Position Overview**

This position will further develop and lead the Quality Assurance Program within Canstar. This role requires working with the quality assurance team to ensure that the procedures carried out in the Lower Mainland are similarly implemented at our area locations. This role will work with property damage project stakeholders to increase the quality of the claims handling process resulting in increased stakeholder satisfaction, better customer service and reduced project lifecycle times. This position requires someone who is a strong communicator, highly organized and possesses significant relevant experience working in the property damage restoration and insurance industry. This role will also assist with Canstar’s projects as needed.

***Duties and Responsibilities**
- _Leadership_
- Coordinate the tasks of the quality department according to priorities and urgencies of the plant
- Show leadership by demonstrating a balanced focus on quality, safety, and production
- Ensure that all personnel under your direct supervision are educated in and abide by company policies, procedures, and plant safety rules
- Supporting internal Quality Assurance and Quality Management System practices and promoting our quality culture.
- _Documentation_
- Perform internal audits and follow-up on corrective actions
- Maintain, develop, and prepare quality reports to present to management and at town hall meetings
- Create, deploy, and maintain all written quality programs
- _Quality Assurance_
- Develop quality programs to reduce the cost of poor quality and number of complaints
- Analyze the quality issues, and complaints and implement appropriate controls to prevent reoccurrence of issues
- Ensure the quality management system is functioning effectively, including advising on changes, offering recommendations on implementation, and providing training, tools, and techniques to enable others to achieve quality standards
- Work with leadership and management to establish best practices and protocols for Quality Control and Quality Assurance
- Work with Project Managers, Project Coordinators, Supervisors and Administrative staff to ensure projects are being handled according to best practices and/or client requirements
- Routinely review files in various stages of completion to ensure the project team is updating control points promptly including workflow dates, XA control points, and other inputs that affect internal and third-party KPIs
- Routinely review project documentation to ensure all required information is complete and stored in appropriate areas (PSA, Encircle, SharePoint, etc.)
- Review project notes and communications to ensure quality, content and tone reflects best practices and fulfills client requirements
- Consolidate review information and report to Branch Manager/Leadership on overall performance.
- Make recommendations for training opportunities for individuals and
- Assist in collection of outstanding accounts, giving guidance to project team on appropriate action to collect and/or taking appropriate action on their own
- Review existing/legacy AR at regular intervals and assist in collection efforts
- Maintain a high-level of professional and courteous communication with all stakeholders to ensure satisfaction and further build the business
- Health and Safety_
- Ensure that self and others adhere to Canstar’s health and safety practices and procedures
- Ensure good housekeeping is kept to perform work safely and efficiently
- Understand safety policies and protocols
- Ensure that self and others on site are wearing all required PPE, when required

**Who we are looking for**:
A personable and well-organized individual with a strong administrative background is a perfect match for a Canstar HR Generalist. Experience working in a fast-paced environment focused on internal customer service will have you off on the right foot for this position. Other important attributes of a future Canstar Quality Assurance Manager are:
Qualifications and Experience
- Completion of a University Degree or equivalent Technical Diploma in a suitable Science or another associated discipline
- 10+ years of experience in restoration project management, insurance adjusting, insurance administration or similar role
- IICRC Certification is an asset
- CIP designation is an asset

Knowledge, Skills & Abilities
- Thorough understanding of property damage insurance claims process
- Thorough understanding of insurance company and insurance adjuster needs and expectations
- Ability to lead a team efficiently in working to tight timeframes, across multiple projects.
- Desire to advance and influence quality improvements in supporting a positive customer experience.
- Shown success in building cross-discipline and cross-team collaborations.
- Proven management experience including demonstrated change management competency
- Excellent communication (verbal and written) and interpersonal skills
- Tech savvy with the abil



  • Coquitlam, Canada Toyo Pumps north america Full time

    Hevvy/Toyo Pumps North America is a Canadian-owned pump manufacturing and distribution company located on the Fraser River in Coquitlam, BC. We are a family-owned and operated business that has been operating for over 40 years. We are in search of a meticulous and seasoned Quality Assurance and Control Manager to lead our quality management endeavors,...


  • Port Coquitlam, Canada Sofina Foods Inc Full time

    **About Us**: Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products. Our family of brands include Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s, Vienna, Riserva and...


  • Port Coquitlam, Canada Sterigenics Full time

    Reporting to the Quality Assurance (QA) Manager, the Quality Assurance (QA) Technician is responsible for assisting the Plant QA Manager and Validation Coordinator (if applicable) in ensuring the quality system requirements are met and maintained. This role assists in providing management with information and data on all key aspects of the day-to-day...


  • Coquitlam, Canada IQR Consulting Full time

    The role of the **Quality Assurance Associate** is to support the QA team in fulfilling their roles to the clients by working closely and communicating regularly with the QA team with respect to the required work to be done. The QA Associate must be extremely organized to help ensure that the Consultants are providing the best support in quality and...

  • Assurance Manager

    1 month ago


    Coquitlam, Canada Aralise Full time

    We’re looking for an Assurance Manager to join one of our clients. This is a client-facing leadership role, you will work closely with a team of managers and associates to implement accounting, tax, and business planning strategies for clients. **RESPONSIBILITIES** - Overseeing client engagements so that they finish on time, and on budget, meeting our...

  • software QA

    7 days ago


    Port Coquitlam, Canada Fascicle Technologies Inc. Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 years or equivalent experienceWork settingConsulting firmTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryAssess physical and technical...

  • software QA

    2 weeks ago


    Port Coquitlam, Canada Fascicle Technologies Inc. Full time

    Education: Expérience: EducationBachelor's degree or equivalent experienceWork settingConsulting firmTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryAssess physical and technical security risks to data,...

  • Manager- Assurance

    1 month ago


    Coquitlam, British Columbia, Canada 77 Consultants Full time

    ResponsibilityOverseeing client engagements so that they finish on time, on-budget, meeting our high-quality standards, resulting in highly satisfied clients.Managing files, including setting project budgets, planning project activities, monitoring progress by staff, and reviewing projects for accuracy and completeness.Solving dynamic accounting and tax...


  • Coquitlam, Canada Brasfield Builders Ltd. Full time

    Brasfield Builders is seeking a detail oriented person to join our team and share our passion for building quality multifamily projects. If you're passionate, hardworking, goal oriented, and want to be part of a growing company with great opportunities for advancement, join our team! In this role the QC Coordinator would be responsible for working with the...


  • Coquitlam, Canada 77 Consultants Full time

    Your primary responsibilities will include:Managing complex client engagements so that they finish on time, on-budget, meeting our high-quality standards, resulting in highly satisfied clients.Managing files, including setting project budgets, planning project activities, monitoring progress by staff, and reviewing projects for accuracy and...


  • Coquitlam, British Columbia, Canada 77 Consultants Full time

    Your primary responsibilities will include:Managing complex client engagements so that they finish on time, on-budget, meeting our high-quality standards, resulting in highly satisfied clients.Managing files, including setting project budgets, planning project activities, monitoring progress by staff, and reviewing projects for accuracy and...

  • Quality Inspector

    3 days ago


    Coquitlam, Canada Wesgar Full time

    As the largest producer of high-mix, low-volume custom precision sheet metal products in Western Canada and the Pacific Northwest, Wesgar has a reputation for delivering an unparalleled service experience to every client. An opportunity to join our growing team has become available, and we are currently seeking a Quality Inspector. **Key...

  • Quality Coordinator

    1 week ago


    Coquitlam, Canada Michels Canada Full time

    RESPONSIBILITIES Maintain and promote a strong safety culture for all employees, vendors, and customers and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Stop work in the area of an identified health or safety problem until...

  • QA Manager

    1 day ago


    Coquitlam, Canada AG Care Full time

    Are you passionate about all things quality and want to work with a growing brand and beloved product? AG Hair is a growing Canadian brand that makes products that work, creates foundations for healthy hair and skin and gives back. And we have an exciting opportunity for a **Quality Assurance Manager** join our growing team! **The opportunity for...

  • Quality Coordinator

    1 week ago


    Coquitlam, Canada Michels Canada Full time

    **Quality Coordinator** **Infrastructure - Civil Works** **Project Based (multi-year project)** **Coquitlam, BC** **Referral Eligible**:Eligible **Would you be surprised to hear how much a construction company cares about its people?** Construction is a team sport. No one person is the star, so great work happens when we are working together. It’s a...


  • Coquitlam, Canada Ampco Manufacturers inc Full time

    Since our beginnings in 1967, AMPCO has been dedicated to creating and maintaining an advanced level of service offering turnkey manufacturing and printing solutions. For over 50 years we have continued to grow and excel in our field. We are hiring a Production and Operations Manager to join our growing company based in Coquitlam. This role will manage...


  • Coquitlam, Canada Holcim Full time

    Overview : The Quality Manager is responsible for leading and managing material quality for Greater Vancouver area. This role is directly responsible for ensuring our customer’s receive the appropriately performing quality products, by leveraging our production excellence and sales-force effectiveness while ensuring reserve optimization. The Quality...


  • Coquitlam, Canada Superior Poultry Processors Ltd. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Tasks**: - Assist in development of standards, health and safety measures - Compile records and interpret experimental or analytical results - Develop and conduct programs of sampling and analysis **Area...

  • Bakery manager

    2 months ago


    Coquitlam, Canada Mundy Park Bakery Ltd Full time

    Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: Secondary School Positions Available: 1 NOC Group: 60020- Retail and wholesale trade managers NOC Job Title: Bakery manager - retail Job Location: Como Lake Avenue Coquitlam, British Columbia V3J 3R3 Job Description Inspecting bakery...

  • Bakery manager

    3 weeks ago


    Coquitlam, Canada Mundy Park Bakery Ltd Full time

    Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: Secondary School Positions Available: 1 NOC Group: 60020- Retail and wholesale trade managers NOC Job Title: Bakery manager - retail Job Location: Como Lake Avenue Coquitlam, British Columbia V3J 3R3 Job Description Inspecting bakery...