Stock Associate

5 months ago

PointeClaire, Canada Coach Full time

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

**Selling and Service**
- Understands organizational objectives and makes decisions that align with the Company priorities and values
- Creates personal sales and clienteling strategies in partnership with the management team
- Meets customer needs through solution-oriented and forward thinking
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
- Demonstrates Coach’s Selling and Service expectations at all times
- Influences customers’ purchase decisions by balancing patience and assertiveness
- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
- Flexes personal selling techniques to contribute to overall store financial results
- Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
- Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
- Follows up with customers consistently and genuinely to influence/close the sale
- Develops product knowledge skills and remains aware of current collections
- Sensitive to customers’ needs and tailors approach by reading cues
- Builds lasting and loyal relationships with customers
- Ensures all daily tasks are completed without negatively impacting service or Coach standards
- Meets or exceeds personal productivity goals (selling or processing)

**Workplace and Environment**
- Creates enthusiasm and positivity for a shared vision and mission
- Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors
- Demonstrates confidence when working with customers
- Takes initiative; has a high-level of ownership and accountability for individual results
- Welcomes feedback and adapts behaviors as appropriate
- Represents Coach as a brand ambassador at all times
- Is adaptable and flexible to change
- Maintains a calm and professional demeanor at all times
- Creates short and long-term strategies to achieve personal metrics and performance goals
- Utilizes Company tools to keep self-informed
- Handles and offers solutions to customer issues appropriately and involves a manager when necessary
- Promotes and endorses a team selling environment

**Operations**
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
- Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
- Replenishes inventory on sales floor as needed
- Processes shipment/transfers as needed and within Coach standards and timeframes
- Scans cartons/transfers and verifies store information is correct
- Processes shipment/transfers according to Coach’s productivity standards and timeframe
- Sensoring product to standard
- Bullets and retickets products as appropriate
- Sends out repairs
- Processes charge sends/charge holds
- Prepares and conducts cycle counts
- Manages delete lists
- Answers phones
- Utilizes walkies and communicates with the Operation Leader when applicable
- Maintaining SKU integrity
- Maintains Cashwrap organization and cleanliness
- Accurately completes each transaction by identifying sales associate productivity without disrupting the service environment
- Creates a lasting impression by thanking the customer and giving them a reason to return

**Additional Requirements**
**Experience**: 1- 3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

**Education**: High school diploma or equivalent; college degree preferred.

**Technical**:Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkies, understand and read shipment reports, price sheets and product release sheets.

**Physical**: Ability to co

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