Sales Admin

The **Sales Admin** is the key interface between Customers, Financial Services, Credit, Logistics and Sales to resolve payment discrepancies. This position is responsible for ensuring that customers are invoiced correctly and Lafarge is paid within terms. This is done through proactive customer account management and discrepancy resolution.

**Responsibilities**:
**Customer Service**
- Provides customer focus for the After Sales Support team.
- Works closely with Commercial Manager and Territory Sales Managers to provide information on customer volumes and products.
- Performs various analysis activities as required and daily reports
- Build internal and external customer quotes as needed.
- Provides detailed, factual information to customer inquiries including Invoices and Proof of Delivery.
- External invoice overview as needed.
- Support other functions and/or projects as required.
- Builds COD list price quotes for the Aggregate plants and depots.
- Performs month end tasks on month end
- Builds all internal quotes for forecasting annually

**Health and Safety**
- Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environment and areas.
- Adheres to all Lafarge safety policies and procedures.
- Promotes a positive safety culture through leadership by example.
- Ensure strict compliance with all health and safety rules and country regulations.

**Results / Accountabilities**
- Follows standard operating procedures for department.
- Follows appropriate internal control guidelines related to sign-off levels for credits, maintenance of proper documentation and clear accounting standards.
- Timely and accurate management of all invoices under investigation, open credits and unapplied cash.
- Accurate administration and review of Tax Exemption certificates.
- Strong communication with ABS, Credit, Sales, Customers and other support staff as appropriate.
- Identify, communicate and implement process improvement initiatives.
- Maintains a professional and pleasant demeanor when interacting with internal and external customers.
- Follow-up, resolves issues and call back customers within appropriate time frame.
- Ensures that teamwork and professionalism are an integral part of all activities.
- Other projects and tasks as assigned by manager.

Qualifications:
**Education**
- Customer Service related program and/or work experience.

**Experience and Skillset**
- Administration Diploma or Certificate with 3+ years of experience in Customer Service/Account Administration role.
- Strong telephone skills.
- Understanding of building material industry is an asset.
- Ability to foster and grow a strong safety culture.
- Highly motivated, able to quickly build and maintain positive working relationships.
- Effective problems solving skills.
- Strong written and verbal communication skills with a high degree of accuracy and attention to detail.
- Time management skills essential.
- Proven ability to multitask in a fast-paced environment.
- Ability to maintain composure in dealing with difficult situations; demonstrates positive customer service attitude.
- **As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.**_

LafargeHolcim:
As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are **passionate**, driven by **curiosity** and keen to **grow**, **learn, develop** and **thrive** in our high-performance culture.

Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vernon, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person