CRM Business Analyst

2 months ago

Edmonton, Canada NAIT Full time

**Please Note: This is a temporary position ending on or before June 30, 2026, with the possibility of extension.**

NAIT’s Department of Advancement & Alumni Relations is seeking to fill the role of a CRM Business Analyst (BA) to support a long-term strategic plan of digital transformation and process improvement.

The BA is a business solutions professional reporting directly to the Sr Manager, Salesforce CRM & Data Analytics. This position is expected to have knowledge and experience in the Salesforce CRM and will play a role in digital transformation, collaborating directly with key stakeholders in Advancement and across NAIT to collect, clarify and translate business requirements into conceptual design and documentation from which solutions are developed. Solutions may include new or upgraded technology and re-engineered business processes.

The BA combines thorough analysis, requirements gathering, assessment skills and stakeholder communication skills, with an understanding of departmental operations to architect, implement, and deploy integrated leading-edge business and information technology solutions. This work can be complex and requires analytical thinking and frequent interaction with clients across Advancement and other business units across NAIT. This role will lead conversations around digital and business transformation and must have strong skills in communication, collaboration, problem solving, process mapping and listening. The BA must be able to deconstruct difficult concepts and explain them to non-technical users and must be able to facilitate conversations to draw out current state processes.

Building business relationships is critical to the success of this role. This role requires strong communication skills and requires tact, patience and diplomacy while demonstrating a high level of enthusiasm and commitment to projects and business goals.

**Key Responsibilities**:

- Engage with stakeholders to document current state processes, gather business requirements, and write user stories.
- Develop acceptance criteria, business process maps, and test scripts.
- Validate that the given solution satisfies the original goals and specifications. This includes performing testing, helping with user acceptability testing (UAT), and ensuring the solution fits the business demands.
- Maintain documentation of system configuration, design decisions, and business processes.
- Assist users with training, answer queries, and provide post-implementation support to ensure smooth adoption.
- Assist stakeholders in visualizing how processes, systems, and data will function using business analysis tools, including process maps, data models, and wireframes.
- Contribute to change management strategies and processes by assisting with the transfer to new procedures. This includes developing training materials, holding training sessions, offering user support, as well as updating and maintaining new procedures.
- Partner with Finance to lead and support gift management within the CRM.
- Partner with external teams for reporting and data analysis.
- Ensuring accurate records and data quality management.
- Monitor Salesforce updates and industry-leading practices to proactively suggest potential improvements.

**Skills & Abilities**:

- Proficiency with Salesforce Service or Sales Cloud.
- Strong analytical and problem-solving skills.
- Advanced communication skills.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
- Experience creating detailed reports and giving presentations.
- Proficiency with business process mapping software (Visio, Smart Draw, Lucid Chart, etc.) preferred.
- Knowledge of database management systems.
- Familiarity with Agile and Scrum methodologies.
- Familiarity with non-profit fundraising and gift management is an asset.

**Qualifications**:

- Post-secondary education, diploma or degree, in a related field combined with experience working with business process systems preferably in a post-secondary environment.
- A minimum of 3 years of experience as a business analyst, with at least 1 year specializing in Salesforce.
- Business Analyst certification is an asset.
- Experience in financial operations and/or data analytics an asset
- Bachelor's degree or diploma in Computing Science, Information Technology, or related field (or equivalent work experience).
- Salesforce Administrator certification is an asset.
- An equivalent combination of education and experience may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

**Remuneration**: $60,656.96 - $81,200.34 annually, plus a comprehensive benefits package. (Classification - Process Analyst I).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover let

  • Business Analyst

    7 days ago

    Edmonton, Canada ARC Business Solutions Full time

    **_ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with...

  • Bi/report Analyst

    6 months ago

    Edmonton, Canada ARC Business Solutions Full time

    **_ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with...

  • Junior Business Analyst

    5 days ago

    Edmonton, Canada ARC Business Solutions Full time

    ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with...

  • CRM Specialist

    7 months ago

    Edmonton, Canada TACADA Full time

    **About Us**: Tacada is a family real-estate powerhouse and the parent company of many of the leading homebuilders, land developers, and property management companies in the country including Daytona Homes, City Homes, Accent Infills & Carriage Signature Homes. We provide exceptional service and support to our groups through consistency in our corporate...

  • Technical Business Analyst

    3 months ago

    Edmonton, Canada MicroAire Full time

    Sterling Crane Canada Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Location: Edmonton, AB (Hybrid or Remote options...

  • Data Analyst and Business Intelligence Specialist

    21 hours ago

    Edmonton, Alberta, Canada Conduent Business Services Canada Inc. Full time

    About UsConduent Business Services Canada Inc. is a leading provider of business process services, helping organizations to improve their operations and customer experiences.Job DescriptionWe are seeking a highly skilled Data Analyst and Business Intelligence Specialist to join our team in Systems Testing. The successful candidate will play a key role in...

  • Business Analyst

    6 months ago

    Edmonton, Canada NAIT Full time

    **NOTE: This job posting will be used to fill multiple Business Analyst positions in Information & Technology Services.** Discover a place where technology meets purpose at NAIT’s Information & Technology Services (ITS). As a Business Analyst, you will immerse yourself in a collaborative setting where your expertise helps to actively shape NAIT’s...

  • IT Business Analyst

    2 months ago

    Edmonton, Canada Martin Recruitment Inc. Full time

    Position: Permanent Location: Acheson, AB Work Model: On Site, Monday-Friday **Martin Recruitment is working with a client base in search for an IT Business Analyst to join their dynamic Team!** The IT Business Analyst will develop and lead the overall technology vision and roadmap for the Company, focusing on supporting business operations and fostering...

  • Business Analyst

    3 days ago

    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking a Senior Business Analyst with experience facilitating workshops and/or JAD sessions. The Resource has the option to provide the Services remotely (within Canada). **Skills** - Gathering/Translating Requirements, Communications, Agile **Type** - Contract **Experience Required/Mandatory Skills** - A minimum of five...

  • Data Analyst

    4 months ago

    Edmonton, Canada ARC Business Solutions Full time

    **_ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with...

  • Business Analyst

    7 days ago

    Edmonton, Canada Teckhorizon Inc Full time

    Established in 2013, Teckhorizon has expertise in providing Staffing Solutions, IT managed services, security solutions, cloud solutions, and Software Development services to meet your growing business needs. Technology is our craft and passion. We bring together technologists, creators, and trailblazers who are always on the lookout for solutions to...

  • Systems Analyst

    2 months ago

    Edmonton, Canada ARC Business Solutions Full time

    **_ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with...

  • Business Analyst

    7 months ago

    Edmonton, Canada Creative Door Services Full time

    **Role**:We have an immediate opening for a **Business Analyst** located in the Corporate office in Edmonton. Reporting to the VP Finance, the Business Analyst will provide financial and business metrics, reporting, analysis and recommendations to the CDS Executive team. **Responsibilities**: - Support for CDS business planning process for branch locations...

  • Business Analyst

    7 months ago

    Edmonton, Canada NAIT Full time

    Discover a place where technology meets purpose at NAIT’s Information & Technology Services (ITS). As a Business Analyst, you will immerse yourself in a collaborative setting where your expertise helps to actively shape NAIT’s technology landscape and facilitate the success of our students, staff, and industry partners. We are seeking a dedicated...

  • Business Analyst

    2 weeks ago

    Edmonton, Canada Creative Door Services Full time

    **Role**:We have an immediate opening for a **Business Analyst** located in the Corporate office in Edmonton. Reporting to the VP Finance, the Business Analyst will provide financial and business metrics, reporting, analysis and recommendations to the CDS Executive team. **Responsibilities**: - Support for CDS business planning process for branch locations...

  • Business Analyst

    3 months ago

    Edmonton, Canada University of Alberta Full time

    **Department** Enrolment Systems and Service Innovation **Salary range** $73,849.29 to $102,918.30 **Hours per week** 40 **Grade** 11 **Posted date** September 23, 2024 **Closing date** December 3, 2024 **Position Type** Full Time - Operating Funded **Description**: **This position is a part of the Non-Academic Staff Association (NASA).** This...

  • Technical Business Analyst

    1 month ago

    Edmonton, Canada Computronix Full time

    **About Computronix** Our low turnover rate, challenging work, great client relationships, and teamwork create a high morale environment with plenty of opportunities to innovate, grow in your career, and never get bored! **As a Technical Business Analyst at Computronix**, you will be a member of a project team that works directly with clients to ensure our...

  • Business Analyst

    5 days ago

    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking a Senior Business Analyst to deliver a portfolio of services that are critical to business operations. **Skills** - Business Analysis, Communication Skills, ITIL **Type** - Contract **Experience Required/Mandatory Skills** - Minimum five (5) years of professional experience in information technology - Minimum five...

  • Business Analyst

    5 days ago

    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking a Senior Technical Business Analyst to take business requirements and translate them into technical requirements and solutions. **Skills** - Gathering/Translating Requirements, Communications, Documentation, BPR **Type** - Contract **Experience Required/Mandatory Skills** - Experience as a business analyst...

  • Business Analyst

    4 weeks ago

    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking an Intermediate to Senior Business Analyst with data analytics / data migration experience. **Skills** - Agile, Waterfall, Project Planning, Testing **Type** - Contract **Experience Required/Mandatory Skills** - Minimum three (5) years of professional experience in information technology. - Minimum three (3) years of...