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Remote Site Supervisor

2 months ago

Gogama, Canada TCAT Div of Toromont Industries Ltd Full time

Schedule service work load to maximize productivity of shop
- Coach and mentor technicians to meet and exceed customer and business expectations
- Provide direction on financial implications of work orders including customer pay, warranties, policies and redo’s
- Prepare quotes and review invoices for customers
- Support the management of work in progress and contamination control
- Promote and improve a high level of customer satisfaction and follow up on repairs
- Identify and resolve issues by initiating corrective procedures relating to shop floor and office procedures
- Encourage continuous improvement within the Shop operations through regularly scheduled meetings and associated training
- Manage fixed assets in the shop and prepare plans for capital expenditures
- Manage and execute training requirements, performance evaluations and coaching sessions for direct reports
- Collaborate and work closely with Sales Teams
- Work with a sense of urgency and foster a team environment to encourage growth
- Participate in workplace safety, environmentally sound and healthy behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/ Programs and best practices

**Job Qualifications**:

- Post Secondary Education with a technical focus and experience in a supervisory position and a minimum 5 years experience in service
- Solid technical aptitude for heavy equipment and current marketplace industry knowledge
- Exceptional communication, relationship development and interpersonal skills
- Customer centric with effective team building, coaching and leadership
- Proven business and financial acumen with effective decision making
- Strong negotiation, analytical and organizational skills
- Ability to effectively adapt and prioritize in a fast-paced environment, deadline driven environment
- Self directed, independent and a team player with strong initiative
- Computer and systems literate with proficiencies with DBS, Excel and Word
- Knowledge of CAT SIS, or experience with Toromont operations would be an asset

Toromont Cat is an equal opportunity employer who recognizes and values diversity.

**Comments**:

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