IT Help Desk Intern

3 weeks ago


Lasalle, Canada Fuel Transport Inc Full time

Il y a cet instant où tout semble se mettre en place. Cet instant où le défi le plus complexe se transforme en solution créative, où le problème devient soudainement une opportunité. Ces instants sont notre raison d’être.

Chez Fuel Innovation c’est la créativité qui nous propulse, nous fait aller de l’avant. Nous recherchons les hors-normes. Les non-conformistes. Ceux qui changent la donne. Et c’est là que vous entrez en jeu. Pour transformer le visage de la logistique, nous avons besoin de votre aide. Ce n’est pas seulement un travail, c’est un style de vie. Nous voulons que vous soyez stimulé par le travail que vous faites et par l’entreprise pour laquelle vous le faites. Et si des défis surgissent ? Parfait : relevez le défi. Chaque jour apporte son lot de découvertes, et c’est exactement pour cette raison que le travail chez Fuel est si gratifiant.

Fuel Transport est en pleine expansion et recherche un **stagiaire du service d'assistance informatique niveau 1** pour notre bureau situé à LaSalle.

Relevez le défi. Trouvez votre Fuel.

**Résumé du poste**:

- Triage et réponse aux demandes de service des utilisateurs via le système de billetterie. Résoudre les problèmes et contribuer à l'élaboration de solutions efficaces.
- Enregistrer toutes les activités, solutions et autres réponses aux demandes de service.
- Contribuer à la tenue de registres d'inventaire précis et à la documentation de l'équipement à l'aide de Lansweeper.
- Gérer les processus d'installation des nouveaux employés, y compris la création de comptes sur diverses plateformes et la préparation de l'équipement pour les nouveaux employés.
- Participer aux tâches de mise à niveau du système, telles que la mise en œuvre des changements apportés au système de gestion des transports (TMS).
- Fournir une assistance pour les problèmes de réseau et assurer une connectivité sans interruption pour les utilisateurs.
- Veiller à ce que les protocoles de sécurité et les normes de conformité soient respectés dans tous les aspects de l'assistance informatique.
- Assumer des responsabilités ou des projets supplémentaires selon les instructions du superviseur ou de la direction informatique.

**Formation et qualifications**:

- Actuellement en cours d'obtention d'un diplôme en informatique, en génie logiciel ou dans un domaine connexe.
- Solides compétences en matière de résolution de problèmes et souci du détail.
- Capacité à travailler de manière indépendante et en équipe.
- Passion pour la technologie et désir d'apprendre et de progresser dans le domaine.

**Il s'agit d'un stage officiel, reconnu par l'école. La formation est rémunérée pour un total de 35-40 heures par semaine, offerte pour une session complète de 16 semaines.**

**English Version**:
There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments. And if challenges arise? That’s ok - rise to the challenge. No two days are exactly the same, and that’s what makes working at Fuel so gratifying.

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we need your help. This is not just a job, it’s a lifestyle. We want you to be excited about the work you’re doing and the company you’re doing it for.

Fuel Transport is expanding rapidly and looking for an** IT Help Desk intern Level 1 **for our office located in** LaSalle**.

Rise to the challenge. Find your Fuel.

**Job Summary**:

- Triage and respond to user requests for service via the ticketing system. Troubleshoot problems and assist in developing effective solutions.
- Record all activities, solutions, and other responses to request for service.
- Assist in maintaining accurate inventory records and documentation for equipment using Lansweeper.
- Handle new employee setup processes, including creating accounts across various platforms and preparing necessary equipment for new hires.
- Participate in system upgrade tasks such as implementing changes to the TMS (Transportation Management System).
- Provide assistance with network-related issues and ensure smooth connectivity for users.
- Ensure adherence to security protocols and compliance standards in all aspects of IT support.
- Undertake additional responsibilities or projects as assigned by the supervisor or IT management.

**Skills & Requirements**:

- Currently pursuing a degree in Computer Science, Software Engineering, or a related field.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- A passion for technology and a desire to learn and grow in the field.

**This is for an official Internship, acknowledged by the school. Training is remunerated for a total of 35-40 hours per week


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