Ecommerce Delivery Manager

4 weeks ago

Vancouver, Canada Flair Airlines Ltd. Full time

**Are you ready to take your career to new heights?**

**Job Title**:Ecommerce Delivery Manager

**Department**:Commercial

**Location**: Vancouver, BC (YVR)

**Work Arrangement**:This role is primarily based in the Vancouver, BC corporate office with work-from-home flexibility.

**Position Overview**:
The Ecommerce Delivery Manager will be responsible for delivering the strategical roadmap from the Ancillaries and Ecommerce team, efficiently driving projects from discovery to execution, supporting the Product Managers to deliver the sprint backlog and ensuring an Agile culture through the company’s stakeholders and the development team.

This will include managing SCRUM meetings, owning backlog responsibilities and ensuring cross-functional collaboration to successfully meeting deadlines for the existing and new projects.
- Managing and collaborating with the development team, including SCRUM meetings
- Direct collaboration with ecommerce Product managers, UX designers, developers, and vendors to break down features and epics into technical stories with the right information for the developers to execute them
- Close collaboration with internal stakeholder’s, development team, and vendors to define projects, phase out scope and manage communications throughout the project lifecycle
- Implement and drive innovative optimization processes to ensure a smooth product development, from ideation to implementation.
- Close collaboration with the ancillary team to ensure the best idea to product design of each ancillary product or ticket sales optimization in the booking flow and throughout the customer journey to maximize upsell and order conversion rate.
- Implement an agile culture within flair as well as proper guidelines to ensure ideas and requirements are aligned with this approach.
- Support with various internal initiatives within the agile framework, such as Quarterly planning, intake meetings, and sprint meetings.
- Document and consolidate a valuable delivery process, libraries and guidelines to ensure the right information is stored in a clear and efficient way for product managers to review and hand over to developers.
- Facilitate and support sprint meetings, innovation workshops, and review meetings with stakeholders to analyse, align, and prepare features for execution.

**Qualifications & Requirements**:

- **
Education**:

- Bachelor’s degree is preferred but equivalent work experience will be considered
- **
Experience**:

- 2+ years of experience in Business analyst or Technical project manager roles
- 2+ years of experience working with developers, product managers and designers creating technical requirements
- Proficient in agile methodologies (SCRUM, Kanban, etc.)
- Familiar with test matrix and QA validation of products and test scenarios
- Experience in ecommerce retail, airline or travel industry is a strong plus.
- Experience with project management tools such as Jira, Click up, Miro, Asana, Mural, is a strong Plus.
- **
Competencies**:

- Commercially-driven and able to transform data and ideas into concrete technical requirements
- Continuous follow up and managing expectations across different stakeholders and channels
- Creative out of the box thinking with an innovative and disruptive approach.
- Customer centered and data driven
- Able to see opportunities and challenge the status quo
- Proactive with a high sense of ownership
- Able to collaborate with multiple stakeholders across the business to deliver results
- Able to handle pressure and meet tight timelines in an environment with a high volume of activity
- Flair team members exhibit common competencies which contribute to individual, team and company success. This includes:

- the ability to lead as a Flair teammate by being collaborative and modelling our values.
- the ability to maintain diverse relationships with peers and other stakeholders.
- the ability to deliver results with impact and striving to always improve.
- **
Requirements**:

- Clear criminal record check and satisfactory references
- Ability to successfully complete a pre-employment alcohol and drug screening test _(only when applicable)_
- Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC) _(only when applicable)_
- Must be legally eligible to work in Canada without restriction

**Why Join Flair Airlines**:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, **effective on your first day of employment**, which includes:

- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses based on achievements.
- Attractive referral incent

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