Client Services Assistant

2 weeks ago

Hamilton, Canada Hamilton Urban Core Community Health Centre Full time

**HAMILTON URBAN CORE COMMUNITY HEALTH CENTRE**

**Client Services Assistant**
Full Time position available (37.5 hrs)

4 months contract

Hamilton Urban Core is a thriving inner city health centre and a leader in the provision of high-quality primary health services and health promotion programs. Our comprehensive health services are delivered through a dynamic team of multidisciplinary, inter-professional health providers. As an inner-city health centre our client populations include individuals and families with chronic and complex health and social conditions, many of which are living in poverty.

We are seeking a Client Services Assistant (CSA) to join our team. The CSA is responsible for a range of activities including providing social supports to clients; conducting client intake, casual reception functions, providing general clerical and administrative support as required; providing administrative support for the Electronic Medical Record including supporting team members with data entry, pulling reports and troubleshooting; and liaising with other teams and services.

**Key Responsibilities**:

- Conduct comprehensive client intake
- Schedule client, specialist and diagnostic testing appointments
- Connect clients to social supports where possible
- Support outreach events as required
- Prepare, maintain, update, retrieve, track and file charts manually and electronically
- Prepare referral and consultation letters as directed
- Maintain appointment scheduling template and an up-to-date resource and referral directory
- Implement and maintain document management and distribution systems and maintain inventory of necessary administrative forms and supplies required in the clinic areas
- Maintain current accurate data regarding health card access including validation and verification information and other related details
- Provide relief reception as required
- Contribute to the efficiency and accuracy of the medical software programs.
- Maintain and develop professional competence
- Engage and provide supervision to medical office assistants graduates, students and/or learners as appropriate and in accordance with the Centre’s standards and commitment to learning
- Work within an anti-racism, anti-oppression, culturally sensitive, language appropriate framework
- Participate in Centre-wide activities such as the annual general meeting, client-centered activities, annual events and all other special events and activities related to Hamilton Urban Core
- Work as part of the interprofessional team at the Centre and adhere to the Centre’s core competencies and the CHC Model of Care
- Maintain a valid driver’s license, access to a reliable personal vehicle and adequate insurance for work - related travel in accordance with the Health Centre’s policies
- Adhere to all Health Centre policies
- Adhere to appropriate infection control practices including those related to Covid -19
- Maintain status of fully vaccinated for Covid-19, including boosters as they become available
- Perform any other duties as assigned by your supervisor

**Qualifications**:

- Relevant post-secondary education in a relevant health sciences, social sciences, and health office administration field
- Preferably 2 to 5 years office experience, preferably in a health and/or community-based setting
- Experience using PS Suites EMR
- Experience working with newcomer populations
- Excellent communication and organization abilities and good customer relations skills
- Second language is an asset
- Familiarity with social service and health programs, services and systems in Hamilton
- Excellent computer skills and working knowledge of medical software programs
- Strong secretarial and clerical skills
- Demonstrated experience working in a health care setting
- Knowledge of community and health sector services
- Demonstrated experience scheduling client appointments
- Experience with and sensitivity to issues impacting on client communities

**Hiring Range**: starting f rom $20.37/hr.

Interested applicants should forward a cover letter and resume by 11:59pm on November 24, 2023, to:
**Hiring Committee - Client Services Assistant**
Hamilton Urban Core Community Health Centre
181 Main St. W. Hamilton, Ontario L8P 4Y4
- Hamilton Urban Core is committed to equity in employment. _

**Job Types**: Full-time, Fixed term contract

**Salary**: From $20.37 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

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