Quality Control Specialist
5 months ago
**UNCAGE YOUR** **AMBITION **as a
**Quality Control Specialist**:
We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a Quality Control Specialist to join our Customer Service & Delivery Department. Working alongside our Manager of Operational Performance, you will be responsible for ensuring our products and services meet the highest quality of standards. Conduct data analysis, inspect and test our products while collaborating across departments to enhance quality and implement effective control procedures, your role will imperative to our operations and customer satisfaction
Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:
- Conducting inspections and tests on materials and products to ensure quality standards;
- Investigating quality issues and customer complaints using data analysis, developing solutions to prevent recurrence;
- Utilizing data analysis to identify trends and improve product/service quality;
- Developing and enforcing quality control protocols based on analytical findings;
- Documenting all inspection and test results for quality assurance;
- Collaborating with various teams to address and rectify quality issues;
- Conducting internal audits to ensure compliance with quality standards and regulations;
- Communicating quality metrics and improvements to stakeholders effectively;
- Staying updated on industry standards and integrating best practices into quality processes;
- Results-oriented, with a commitment to service excellence in a fast-paced environment with excellent communication skills in both English and French.
- **Please note this position is in Montreal, Quebec and on-site**
**Show us your drive and join our team**
LI-CV
**LIBÉREZ VOTRE AMBITION - DEVENEZ**
**Spécialiste du contrôle de la qualité**:
Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars de ventes, et, même si la pandémie nous a un peu ralenti, l'industrie des voyages recommence à montrer des signes de vie, et le moment est propice pour vous joindre à nous parce que nous en profitons pour revenir encore plus forts. Nous rêvons en grand, nous poursuivons nos objectifs avec passion, et nous avons confiance en notre habilité à les atteindre.
Nous recherchons un spécialiste du contrôle de la qualité pour rejoindre notre département Service à la clientèle et livraison. En collaboration avec notre responsable des performances opérationnelles, vous serez chargé de veiller à ce que nos produits et services répondent aux normes de qualité les plus strictes. Vous effectuerez des analyses de données, inspecterez et testerez nos produits tout en collaborant avec les autres départements pour améliorer la qualité et mettre en œuvre des procédures de contrôle efficaces. Votre rôle est impératif pour nos opérations et la satisfaction de nos clients
De nombreux parcours professionnels peuvent vous préparer à ce changement de vie, mais il est préférable que vous soyez hautement qualifié:
- Effectuer des inspections et des tests sur les matériaux et les produits afin de garantir le respect des normes de qualité ;
- Enquêter sur les problèmes de qualité et les réclamations des clients en utilisant l'analyse des données et en élaborant des solutions pour éviter qu'ils ne se reproduisent ;
- Utiliser l'analyse des données pour identifier les tendances et améliorer la qualité des produits/services ;
- Élaborer et appliquer des protocoles de contrôle de la qualité sur la base des résultats d'analyse ;
- Documenter tous les résultats des inspections et des tests pour l'assurance qualité ;
- Collaborer avec diverses équipes pour traiter et rectifier les problèmes de qualité ;
- Réaliser des audits internes afin de garantir le respect des normes et des réglementations en matière de qualité ;
- Communiquer efficacement les mesures de qualité et les améliorations aux parties prenantes ;
- Se tenir au courant des normes industrielles et intégrer les meilleures pratiques dans les processus de qualité ;
- Orienté vers
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