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Tier 3 IT Technician

1 month ago

Calgary, Canada Measurable Genius Full time

**TIER 3 IT TECHNICIAN**

**MEASURABLE GENIUS**

**FULL TIME PERMANENT**

**Meaningful Work Starts Here**:
**Join a Team of Geniuses Committed to Quality Work for Clients Making a Difference in the World**

If flexible work hours, a creative culture, and becoming a top performer in your discipline is important to you, Measurable Genius wants to talk to you.

Read on for details about this position and a chance to apply.

As Tier 3 IT technician with MGI, you will be responsible for high level expertise in technical support and training for MGI’s clients, as well as assembling and maintaining the company’s computer hardware. This will be through remote management tools and on-site visits. Experience with a ticketing system is essential as well.

**What we are looking for**:

- Post-secondary education in Computer Science and/or Information Technology
- 5 or more years of experience in IT, preferably as a managed service provider
- Industry certification including Fortinet, VMware, Microsoft, and CompTIA would be an asset
- Proven problem solving abilities
- Ability to conduct research into a wide range of computing issues
- Comfortable to escalate and ask for help to provide exceptional customer service
- You can solve problems at the desktop, network, and server levels
- Professional service automation tools, such as ConnectWise and/or Manage Engine

**What you should bring**:

- Effective time management skills in a high priority environment to prioritize and execute tasks that are time sensitive and to keep up with documentation
- Excellent verbal and written communication skills
- Strong research skills when it comes to computer issues

**Nice to have items**:

- Remote management and monitoring tools
- Microsoft Server experience
- Web DNS and Cloudflare experience
- Experience with Mac products

**What we offer**:

- You get to contribute to a number of growing business, including MGI, our internal clients, and external clients
- Benefits program after three month prohibition period
- Ability to work remotely on occasion
- Free parking at the office
- Casual dress

**Who we are**:
At Measurable Genius, we're business scaling geniuses. We help coaches, consultants, and content creators deploy marketing strategies, develop infrastructure, and tell stories that generate leads, customers, and revenue while growing their brands and doing work that matters.

We started out in 2013 as a small IT services company in Calgary, but quickly realized that what business owners needed was more than just working technology - they needed working systems to sustainably scale their marketing. So we pivoted and became a full-service business growth agency with a wide array of specializations to handle every step of a client’s journey.

These specializations are broken down into three teams. The first is our agency team, which handles a wide array of marketing tasks ranging from copywriting, graphic design, front-end web development and back-end CRM support. The second is our technical support team, who work both internally and with clients offering tech support, network administration, and vCIO. The third is our video team, which handles all aspect of video production & editing, often taking advantage of our in-house studio to help clients tell their stories.

Nowadays, we serve clients all over the world. We're passionate about helping businesses grow through smart marketing tactics and cutting-edge technology - and we think you'll love working with us too

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