Capital & Maintenance Program Analyst

7 months ago

Toronto, Canada Toronto Hydro Full time

**WORK ILLUSTRATION**:
The Capital and Maintenance Program Analyst is responsible for the effective business operations associated with THESL Capital and Maintenance programs and operating expenses for the Planning, Engineering & Modernization Division. Responsibilities include: high level schedule development & maintenance, data gathering, data analysis, identifying gaps and trends as well as producing reports related to the THESL Capital and Maintenance Work Programs; Developing processes, procedures and tools to ensure governance and compliance in the delivery of the THESL Capital and Maintenance Execution Work Program; Developing databases and automated reports to assist leaders and external stakeholders in the efficient and effective management of the capital work programs and proving support for the ongoing responsibilities of the Construction group.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

**KEY RESPONSIBILITIES**:

- Develops and maintains construction and design schedules in support of Program Management
- Analyzes gaps and trends for various programs and portfolios.
- Prepares reports pertaining to program delivery status and outcomes.
- Identifies gaps and trends and performs analyses to determine root causes and develops recommended solutions.
- Gathers data, performs data analysis and creates reports while ensuring accuracy of data.
- Leads process and tool/system improvement projects as well as process mapping activities in support of departmental continuous improvement programs.
- Liaises with internal and external stakeholders to assist in the successful coordination and delivery of program execution.
- Identifies workflow automation opportunities utilizing available tools and systems (e.g., Alteryx)
- Identifies opportunities to improve analytics and decision support using visualization software (e.g., Tableau)
- Performs periodic analysis and monitoring of operations data for the purposes of quality assurance.
- Participates in corporate wide initiatives to support overall business strategy.
- Performs additional duties as assigned.

**REQUIREMENTS**:

- Bachelor's degree in Business Administration, Business Technology, Analytics or related field.
- Three (3) to five (5) years of progressive experience in schedule development, data analysis, gap analysis, report creation, workflow automation, business process design, business intelligence and performance management.
- Experience with Tableau and Alteryx would be considered an asset.
- Three (3) or more years of experience in business process redesign, analysis for business projects, identification areas for improvement and development of new initiatives is an asset.
- Additional certificates or considered an asset: Business Analyst Professional (CBAP), Six Sigma, Data Science, etc.
- Awareness of project/program management processes, principles and methodologies; Project Management Professional (PMP) designation is an asset.
- Excellent verbal and written communication skills.
- Excellent analytical and business solution development skills, including the proven ability to function effectively in a dynamic environment.
- Able to proactively flag at-risk areas of business based on analysis of data and KPIs.
- Ability to develop statistical tracking methodologies to track performance and measurement against set standards of quality.
- Ability to develop dependable feedback systems and tracking.
- Experience with process mapping and procedure writing.
- Business and strategic thinking acumen.

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office. #LI-Hybrid

**Job Segment**:Data Analyst, Program Manager, QA, Six Sigma, Business Intelligence, Data, Management, Technology, Quality

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