Operations Coordinator, Customer Service

3 weeks ago

White Rock, Canada Monark Full time

At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in.

As our Operations Coordinator, Customer Service, you will be required to undertake a variety of administrative and program management tasks. You will help plan and organize programs and activities as well as carry out important operational duties. To excel in this role, you must be organized, detail-oriented and comfortable working with diverse teams and building relations with multiple stakeholders. You will have a proven track record of great Customer Service. The goal will be to facilitate the effective management of customer service programs according to the organization’s standards and drive excellent performance from your team.

**What will you do**:

- Support planning and coordination of a contact center and its activities
- Ensure implementation of policies and practices
- Help build positive relations within the team and external parties
- Schedule and organize meetings/events and maintain agenda
- Ensure technology is used correctly for all operations
- Support execution of operational tasks, business growth and program development
- Troubleshoot problems with services or products
- Create presentations, summaries and helping materials to ensure better communication and company-wide understanding of the contact center
- Prepare contact center reps to manage customer interactions
- Identify operational issues and suggest practical improvements
- Prepare reports and analyze data to assist management in implementing the defined strategy
- Work with other departments and supervisors to understand business goals and develop operational procedures around it
- Other duties as required

**In order to be successful, you bring**:

- Proven experience as a Customer Support Supervisor, Team Lead, Operations Analyst, Project Manager or similar supervisory position in a contact center environment. Exposure to working in an omnichannel support model.
- Education: high school degree is required; University degree is preferred
- General knowledge of call center systems and tools
- Strong organizational and time management skills
- Excellent verbal and written communication skills, with solid command of English grammar, spelling and punctuation
- Relationship/partnership-building skills - listens attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
- Creative thinker, strong analytical skills, excellent facilitator

  • Resident Services Coordinator

    5 days ago

    White Rock, Canada Baptist Housing Full time

    **Resident Services Coordinator** **Evergreen Manor | White Rock | Full-Time** **About You** **About The Role** Your role will encompass a diverse range of responsibilities, including exceptional customer service for both residents and visitors, whether in-person or via phone. You will take charge of inventory management, order processing, and handling...

  • (Mandarin-speaking) Education Coordinator/admin

    3 days ago

    White Rock, Canada Elite Educational Institute Full time

    **Elite Educational Institute** is looking for bright, motivated, and detail-oriented individuals to assist with receptionist duties and facilitate efficient operation. We have been helping students achieve their academic goals since 1987, and it's our people that make us the best in the business. Our staff and instructors are motivated, genuine, and...

  • Manager, Clinical Operations

    3 days ago

    White Rock, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $57.83 - $83.13 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis...

  • [24-061] Casual Peer Coordinator

    1 week ago

    White Rock, Canada Sources Community Resources Society Full time

    **Position**: Peer Coordinator - Casual **Location**: White Rock/South Surrey **Hours**: M/T/W/Th 9:30-2:30 pm, Saturday 12:30-5:30 pm, Sunday 11:30-4:30 pm **Wage**: $25.75/hour to start We are looking for a Casual Peer Coordinator to join our Sources Overdose Prevention and Peer Support Services team! This individual must be compassionate, engaging, and...

  • Patient Care Coordinator

    3 weeks ago

    White Rock, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $65.12 / hour Why Fraser Health?Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations and is home to six Métis Chartered...

  • [24-054] Peer Coordinator

    4 weeks ago

    White Rock, Canada Collage HR Full time

    Overdose Prevention & Peer Support Services Part Time White Rock, BC Hours: 20 hours/week Primarily weekdays, evenings, with some weekend daysWe are looking for a Peer Coordinator to join our Sources Overdose Prevention and Peer Support Services team! This individual must be compassionate, engaging, and self-aware. They must have a strong understanding...

  • [24-054] Peer Coordinator

    3 weeks ago

    White Rock, Canada Collage HR Full time

    Overdose Prevention & Peer Support Services Part Time White Rock, BC Hours: 20 hours/week Primarily weekdays, evenings, with some weekend daysWe are looking for a Peer Coordinator to join our Sources Overdose Prevention and Peer Support Services team! This individual must be compassionate, engaging, and self-aware. They must have a strong understanding...

  • [24-054] Peer Coordinator

    3 weeks ago

    White Rock, Canada Collage HR Full time

    Overdose Prevention & Peer Support Services Part Time White Rock, BC Hours: 20 hours/week Primarily weekdays, evenings, with some weekend daysWe are looking for a Peer Coordinator to join our Sources Overdose Prevention and Peer Support Services team! This individual must be compassionate, engaging, and self-aware. They must have a strong understanding...

  • [24-061] Casual Peer Coordinator

    4 weeks ago

    White Rock, Canada Collage HR Full time

    Overdose Prevention & Peer Support Services Casual White Rock, BC Hours: M/T/W/Th 9:30-2:30 pm, Saturday 12:30-5:30 pm, Sunday 11:30-4:30 pmWage: $25.75/hour to startWe are looking for a Casual Peer Coordinator to join our Sources Overdose Prevention and Peer Support Services team! This individual must be compassionate, engaging, and self-aware. They must...

  • [24-061] Casual Peer Coordinator

    3 weeks ago

    White Rock, Canada Collage HR Full time

    Overdose Prevention & Peer Support Services Casual White Rock, BC Hours: M/T/W/Th 9:30-2:30 pm, Saturday 12:30-5:30 pm, Sunday 11:30-4:30 pmWage: $25.75/hour to startWe are looking for a Casual Peer Coordinator to join our Sources Overdose Prevention and Peer Support Services team! This individual must be compassionate, engaging, and self-aware. They must...

  • [24-061] Casual Peer Coordinator

    3 weeks ago

    White Rock, Canada Collage HR Full time

    Overdose Prevention & Peer Support Services Casual White Rock, BC Hours: M/T/W/Th 9:30-2:30 pm, Saturday 12:30-5:30 pm, Sunday 11:30-4:30 pmWage: $25.75/hour to startWe are looking for a Casual Peer Coordinator to join our Sources Overdose Prevention and Peer Support Services team! This individual must be compassionate, engaging, and self-aware. They must...

  • Manager, Housekeeping Services

    1 day ago

    White Rock, Canada Fraser Health Full time

    Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting to the Director, Housekeeping Services, the Manager is responsible for the effective and efficient provision of Housekeeping Services within assigned service area in...

  • Patient Care Coordinator

    1 month ago

    White Rock, Canada Fraser Health Authority Part time

    Salary rangeThe salary range for this position is CAD $47.77 - $65.12 / hour Why Fraser Health?Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations and is home to six Métis Chartered...

  • Manager, Housekeeping Services

    1 day ago

    White Rock, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis...

  • Patient Care Coordinator

    3 days ago

    White Rock, Canada Fraser Health Full time

    Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is...

  • Manager, Clinical Operations

    4 weeks ago

    White Rock, Canada Fraser Health Full time

    Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is...

  • Registered Nurse, Surgical Services

    1 week ago

    White Rock, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $59.52 / hour Why Fraser Health?Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations and is home to six Métis Chartered...

  • Registered Nurse, Surgical Services

    4 days ago

    White Rock, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $59.52 / hour Why Fraser Health?Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations and is home to six Métis Chartered...

  • Registered Nurse, Surgical Services

    6 days ago

    White Rock, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $59.52 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities. ...

  • Manager, Housekeeping Services

    2 hours ago

    White Rock, Canada Fraser Health Full time

    Salary rangeThe salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis Chartered...