IT Support Specialist

**Job Posting**

**IT Support Specialist**

Are you a passionate and knowledgeable IT professional looking for a challenging and exciting opportunity? Look no further We are seeking an IT Technician to join our Managed Service Provider (MSP) team.

At Maes Computing, our clients come first. We provide the latest IT solutions and manage their IT needs and support so they can continue to focus on their core business. We provide cutting-edge technologies for our clients such as data analytics, AI integrations and many cloud services, so you won’t be bored learning and growing in your career This position will be the front-line support for our clients and will be an integral part of our business.

As an MSP IT Technician with us, you will have the opportunity to work with a diverse range of clients, providing technical support and innovative solutions to their IT needs. You will be responsible for managing and maintaining our clients' IT infrastructure, ensuring that it operates smoothly and securely.

**Key Responsibilities**:

- Manage and maintain clients' IT infrastructure, including servers, network devices, and workstations
- Monitor and proactively manage clients' systems to ensure optimal performance and security
- Implement and maintain backup and disaster recovery solutions for clients' data
- Manage and monitor clients' cloud infrastructure, including Office 365 and Azure
- Develop and maintain positive relationships with clients and be the first point of contact for any technical issues
- Keep up-to-date with the latest technologies and industry trends

**Requirements**:

- College program or bachelor's degree in computer science or a related field, or equivalent experience
- 2+ years of experience in a technical support role or technical experience which may include co-op, school projects, etc.
- Strong knowledge of operating systems, networks, and computer hardware
- Experience with troubleshooting and resolving technical issues
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team

We offer a competitive salary package, opportunities for professional development, and a dynamic and fun work environment. If you are passionate about technology and have a desire to work with a diverse range of clients, then this is the perfect role for you

**Salary**: $35,000.00-$50,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Delhi, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Delhi, ON