Bilingual Digital Support Coordinator

4 weeks ago

Kingston, Canada THE EMPIRE LIFE INS. CO Full time

Bilingual Digital Support Coordinator

**Why you’ll love this role**:

- The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Manager, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Digital Sales.

**What you’ll be working on**:
- Support National Sales Team and Marketing and Strategic Account Manager in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire.-
- Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full-
- Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners-
- Provide administrative services to the Strategic Account Manager-
- Respond to enquiries from Distribution Partners inquiring for Digital ProgramsGenerate sales reports that support digital initiatives such as GoEmpire, ARP, IARP-
- Participate in weekly digital support meetings-
- Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database-
- Collaborate and foster a positive team environment with the Retail Distribution team-
- Build and maintain knowledge and understanding of Empire Life products-
- Maintain knowledge of evolving digital platforms including Advisor Dashboard, Envision, and Fast and Full-
- Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience-
- Accurately respond to support requests, meeting or exceeding agreed upon service levels-
- Participate in project work as an individual or member of a team-
- Act as a liaison between Distribution and business partners to solve issues efficiently and on time**What you’ll need to have**:
- 3+ years office administration experience required-
- Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems-
- Experience with CRM/MD-
- Bilingualism (English/French) is required-
- Attention to detail-
- Exceptional organizational skills-
- Ability to prioritize and balance multiple tasks and projects-
- Well-developed verbal and written communication skills-
- Well-developed problem resolution skills**It would be nice for you to have**:
- Post-secondary education an asset-
- Experience in sales support an asset-
- Sales, marketing and/or promotions experience an asset-
- Insurance and/or financial services industry experience an asset**Beyond the salary**:

- For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:
- Benefits plan-
- Pension plan-
- Social club-
- Learning & development-
- Current career opportunities-
- Career choices**Get to know us**:

- We’re one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success. At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.

We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.

If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.

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