Tooling Attendant

L3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commercial aviation modernization and upgrade solutions structural and avionics upgrades, aircraft component repair and overhaul, integrated logistics support, stripping and painting, field service support and technical publications, plus a full range of technical support services.

Our specialized aviation facilities include component repair, overhaul and machining, aircraft hangars and other upgrade facilities, structural design and analysis, full-scale fatigue testing and aircraft fatigue management, as well as other engineering services - from mechanical engineering and avionics to electronics and systems engineering.

Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to ensure confidence and security in the world ahead.

**About your next** Challenge** as a **Tooling Attendant - Customer Service Point of Issue (CSPI) Employee**:
Reporting directly to the CFO Shearwater Associate Manager of Operations, or the designated Shift Supervisor, the Customer Service Point of Issue (CSPI) Employee is responsible for the issue of parts, consumables, STE and tools required for the performance of aircraft maintenance tasks and, for the acceptance and processing of those items returned to the CSPI. The CSPI Employee will be responsible to periodically inspect Support and Test Equipment (STE) and tools to confirm their serviceability and address unserviceable requirements.

Role:
The role of the CSPI Employee is to manage the issue, return, inspection and, if required, repair process for parts, consumables, STE and tools at the CSPI, including acting as the first line of response for all customer related concerns.

**What You Will Do**:
Responsibilities of the CSPI Employee:

- The provision of serviceable parts, consumables, STE and tools to DND customers as and when required for the performance of aircraft maintenance tasks;
- The triggering of the return process for parts, consumables, STE and tools from the CSPI to the integrated warehouse, including proper identification and serviceability status;
- Properly inspect, mark, maintain and if required, repair STE and tools;

Resources:

- A computerized material management support system (ERKS) designed to coordinate and control the material issue and return activities for parts, consumables, STE, tools and GSM flowing through the CSPI.

Key Tasks:

- Receive from the integrated warehouse those parts, consumables, STE and tools brought in support if identified maintenance task activities;
- Issue the required parts, consumables, STE and tools to DND technicians as per the identified maintenance tasks;
- Ensure all material issued are in apparent serviceable condition and that necessary documentation where applicable accompanies the material;
- Accept the return by customers of parts, consumables, STE and tools following the completion of maintenance tasks;
- Inspect and record the serviceability of STE and tools returned to the CSPI;
- Re-inventory at the CSPI those STE and tools so assigned;
- Perform scheduled and unscheduled inspections of STE and tools, including local possible repairs of STE and tools as required. Record details of the completed repairs and serviceability status ERKS.
- Notify the STE department and process the return to their location of unserviceable STE and tools;
- Maintain a record and necessary documentation of all issue and return activities to and from the customer, including performing the electronic acceptance related to the part issue and return process;
- Trigger the return process of parts and consumables back to the integrated warehouse;
- Acknowledge, address and process to a higher level all customer service related issues raised at the CSPI

**Required Skills and Experiences**:

- Technical college diploma in aircraft mechanics or equivalent;
- A minimum of five (5) years of direct Aircraft or equivalent maintenance experience;
- Possess excellent communication skills;
- Function effectively in English (verbal and written);
- Bilingualism an asset;
- Working knowledge of MS office suite;
- Soft skill: being a team player, resourceful, organized, being capable to prioritize in a short delay environment, customer oriented;
- Have strong problem solving skills.

**Eligibility Criteria**:

- Must be eligible for registration with the Controlled Goods Program;
- Must be eligible to obtain and maintain a government of Canada **“Reliability”** status and **Level 2 (Secret)** security clearance;

**Our culture**:
L3Harris MAS cultivates an inclusive and stimulating work environment that empowers employees and promotes work-life balance. Our values (integrity, respect, excellence), community dedication and commitment to excel in everyt