Receptionist - Casual - Tgh Peter Munk Cc

3 weeks ago

Toronto, Canada University Health Network Full time

**Receptionist**

Posting #: 923211
Site: Toronto General Hospital
Department: Peter Munk Cardiac Centre (PMCC) - Outpatient Cardiac Clinics
Hourly Rate: $18.97 - $23.71
Hours: Variable; Day
Shifts: Days: 7:00 - 3:30pm; 8:00 - 4:00pm; 9:00 - 5:00pm
Status: Casual
Posted Date: August 3, 2023
Closing Date: Until Filled

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

**Position Summary**

The Peter Munk Cardiac Centre (PMCC) program provides world-class cardiovascular care. One of the largest programs of its kind in North America, we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases.

The Outpatient Cardiac Clinic provides a variety of cardiac assessment, diagnosis, and management services to patients. We are made up of many different clinics, and each clinic offers a specific cardiac service.

**Duties**
- Answering, screening and triaging telephone calls
- Receiving patients/visitors coming in for tests/procedures and/or appointments
- Scheduling patients for tests, special procedures and/or urgent/emergency appointments
- Following established procedures to ensure the efficient flow of patient/patient appointments
- Providing routine clerical support services

**Qualifications**
- At minimum, completion of post secondary certificate up to 1 year in Office Administration or recognized equivalent
- Minimum 2 to 4 years practical and related experience
- General knowledge of office practices, processes and procedures
- Expert Microsoft office skills including Outlook, Word, and especially Excel
- Excellent telephone, interpersonal and customer service skills
- Excellent verbal communication skills
- Experience working in a health care environment, an asset
- Knowledge of medical terminology, preferred
- Knowledge of a second language, an asset
- Confident is using Pathway Healthcare Scheduling (PHS) and Electronic Patient Record (EPR)
- Must be able to read and understand sort notes, brief forms and/or instructions
- Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
- Exercise initiative and good judgment with ability to multi-task
- Compliance with confidentiality requirements under UHN Privacy Policy
- Effective organizational, interpersonal, and communication skills
- Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
- Ability to work effectively in a team environment
- Ability to handle difficult patients/situations
- Ability to meet the physical demands of the position

**Why join UHN?**

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related

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