Optical Services Manager

1 month ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Optical Services Manager is responsible for leading and managing the mission and operations of Optical Services at the Waterloo Eye Institute, University of Waterloo. The manager reports to the Clinic Director, and will also collaborate with the Clinic Operations Managers, the Policy and Development Officer, the Clinic Financial Manager, and the Administrative and Financial Officers.

**Responsibilities**:
Human Resources Administration
- In conjunction with the Clinic Director, provide guidance on human resources such as:

- Recruit new staff for Optical Services (Opticians and/or Optical Services Account Manager)
- Provide monthly work schedules to ensure that all shifts are adequately covered and equitably distributed
- Monitor workflow and assess performance of all OS staff, providing periodic feedback
- Solicit feedback, write-up, and deliver staff performance appraisals in consultation with Clinic Director
- Develop and monitor performance improvement plans when required
- Responsible to ensure that all accidents are reported and paperwork completed and sent to the Safety Office for filing
- In consultation with the Clinic Policy and Development Officer, inform the School’s Safety Coordinator of all safety violations

Administrative Duties
- Liaise with vendors (frames and lenses) to negotiate appropriate pricing and terms
- Manage frame boards and inventory to optimize patient experience and net profit
- Responsible for Optical Services patient experience - feedback, complaints resolution, and outreach
- Financial management of OS: authorize payments for suppliers from Optical Services, Contact Lens and the HSOC Optical; production; revenue and expenses; annual budget planning
- Active member of the Clinic Committee team to promote integration of patient care services
- Continual process improvement to support the need of patients, students, and the WEI

Optician Duties/Intern Supervision
- Clinical instruction and evaluation of interns in Optical Services
- Expose students to contemporary techniques and technologies in frame selection, repair and spectacle fabrication
- Provide support to interns as needed with advanced techniques (e.g. aniseikonic and lens demonstration), software and new technology
- Conduct orientation for new interns
- Review and confirm all Visual Eyes system entries and sign files when complete
- Verify measurements, frame choice and adjustments
- Verify work orders checking for accuracy and completeness
- Provide same day edging services
- Troubleshoot/problem solve vision difficulties with patients new or existing glasses; follow up by making a referral (if required) to the appropriate clinic area to solve their chief complaint
- Carry out frame and lens repairs

Classroom Instruction
- Provide and delivers lectures on relevant dispensing skills and concepts
- Meet and discuss latest lens technologies with optical company representatives to ensure and promote the use of contemporary technologies

Qualifications:

- University degree or equivalent education and experience required
- Ontario Optician’s License required
- 5-7 years of optical experience required, preferably in an academic environment
- 5+ years of supervisory experience required
- Ability to manage multiple projects and responsibilities and to prioritize is critical
- Previous experience with in an electronic medical record system is required
- Solid understanding of policies and procedures relating to staff (policy, 5, 6, 18, and 36)
- Good understanding of Microsoft Office (Word, Excel and Powerpoint)
- Good knowledge and understanding of an Electronic Medical Record System (EMR), preferably Visual Eyes
- Solid understanding of all ophthalmic instruments and equipment required
- Ability to communicate, both orally and in a written format, information at all levels of the organization is essential

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

  • Full-time Student Optician

    1 month ago

    Waterloo, Canada Optical Illusions Full time

    At Optical Illusions we love sharing our passion for eyewear! There are endless opportunities such as Company advancement, educational compensation, professional development and mentoring, training about luxury products, staff parties, and great employee discounts! **We are looking for a Full Time Optician Student near graduation to join our...

  • Full-time Student Optician

    1 month ago

    Waterloo, Canada Optical Illusions Full time

    At Optical Illusions we love sharing our passion for eyewear! There are endless opportunities such as Company advancement, educational compensation, professional development and mentoring, training about luxury products, staff parties, and great employee discounts! **We are looking for a Full Time Optician Student near graduation to join our...

  • Optical Systems Designer

    6 days ago

    Waterloo, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Optical Systems Designer

    2 weeks ago

    Waterloo, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Optical Systems Designer

    2 weeks ago

    Waterloo, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Optical Systems Designer

    2 weeks ago

    Waterloo, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Optician

    1 month ago

    Waterloo, Canada Factory Optical Full time

    Factory Optical, a part of the FYihealth Group, is seeking a **Full Time **Optician for one of our clinics in **Waterloo**. The Optician will be responsible for the retail and repair of eyewear products as well as follow-up patient care. Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment. **Clinic...

  • Optical Systems Designer

    1 week ago

    Waterloo, ON, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Optical Systems Designer

    5 hours ago

    Waterloo, ON, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Optical Systems Designer

    1 week ago

    Waterloo, ON, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Optical Systems Designer

    1 week ago

    Waterloo, ON, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Optical Sales Associate/receptionist

    1 month ago

    Kitchener-Waterloo, Canada Specs Appeal Full time

    **Responsibilities** - Answer telephones and greet customers - Present sales options for various situations and assist customers and patients with selecting appropriate eye wear for their personal style and budget requirements - Book eye exams and patient appointments - Data entry of retail sales and eye exams on company software - Maintain an organized and...

  • Store Manager

    4 weeks ago

    Waterloo, Canada EssilorLuxottica Full time

    Requisition ID:  845725  Store # : 005642 LensCrafters  Position: Full-Time Total Rewards:  At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales...

  • Optician

    1 month ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Optician reports to the Optical Services Manager and is responsible for assisting in the operations of Optical Services at The University of Waterloo, School of Optometry and Vision Science and Health Sciences Optometry Clinic. The Optician requires a thorough knowledge of all aspects of ordering, fabrication and dispensing of prescribed...

  • Lenscrafters - Student Optician

    1 month ago

    Waterloo, Canada LensCrafters Full time

    **Requisition ID**:837596 **Store #**: 005642 LensCrafters **Position**:Casual Part-Time **Total Rewards**:Benefits/Incentive Information** At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing...

  • Licensed Optician-Waterloo, ON-LensCrafters

    2 weeks ago

    Waterloo, Canada EssilorLuxottica Full time

    Requisition ID:  846430  Store # : 005642 LensCrafters  Position: Full-Time Total Rewards:  At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales...

  • Sales Associate Lenscrafters

    1 month ago

    Waterloo, Canada LensCrafters Full time

    **Requisition ID**:841420 **Store #**: 005642 LensCrafters **Position**:Casual Part-Time **Total Rewards**:Benefits/Incentive Information** At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing...

  • Sales Associate Lenscrafters

    4 weeks ago

    Waterloo, Canada LUXOTTICA Full time

    Sales Associate LensCrafters **Date**:Apr 4, 2023**Location**:Waterloo, ON, CA, N2L 5W6**Requisition ID**:802493 - **Store #**: 005642 LensCrafters - **Position**:Casual Part-Time - **Total Rewards**: **Benefits/Incentive Information** - At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all...

  • Sales Associate Lenscrafters

    4 weeks ago

    Waterloo, Canada LensCrafters Full time

    **Requisition ID**:827652 **Store #**: 005642 LensCrafters **Position**:Casual Part-Time **Total Rewards**: **Benefits/Incentive Information** At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while...

  • Manager, Orbit Shared Services

    5 days ago

    Waterloo, Canada Orbit Insurance Services Full time

    Job DescriptionWhat You’ll Do:The Manager, Orbit Shared Service leads the shared service departments of Quality, Training, Underwriting and Administration, including the planning and evaluating of department activities. They manage the team’s performance and effectiveness in supporting the Orbit Insurance operations achievement of its strategic...