Parts Advisor

4 weeks ago


London, Canada AutoCanada Inc. Full time

**Parts Advisor**

**London Infiniti**

**London, ON**

**London Infiniti **is an
- **AutoCanada dealership,** and we are looking for a
- **Parts Advisor **to join our growing team We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and service their vehicles at our dealership. Your love of the automotive industry, dealing with the public in a professional manner, and your commitment to delivering the highest level of customer service will ensure your ultimate success.**What We Offer**
- Competitive wages
- Ongoing training
- Clean working environment
- Fast paced, busy Parts and Service Departments
- Health and dental plan
- An opportunity to be part of an exciting, growing business

**Your Key Responsibilities**
- Contribute to managing inventory and ordering parts in a fast-paced environment.
- Establish rapport with wholesale and retail customers in person and on the phone.
- Clarify customer needs that help to locate the required parts or service and suggest any related parts or service in which customers might be interested.
- Track inventory, reorder inventory, and special-order inventory as needed.
- Assist the Fixed Operations Manager in resolving discrepancies between the computer inventory and the parts available in the dealership.
- Work closely with technicians in the service shop.
- Obtain the information needed to place special orders and ensure that the correct parts are sourced. Multi-tasking and accuracy are critical.
- Research the availability of certain parts, either within the dealership or from other sources as necessary.
- experience for our Parts, Service and Sales customers.

**Your Capabilities and Credentials**
- Experience in a customer service or parts sales capacity, preferably related to the automotive industry.
- Mechanical inclination and a working knowledge of “how cars work”.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.- INAT


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